WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Proxy Product Owner/Scrum Master/Business Analyst supporting digital innovation for Swiss clients. Engaging with customers to align their needs with team capabilities and deliver custom solutions.
Responsibilities
- As a Champion, you accompany and support our clients end-to-end and serve as the direct point of contact for our Scrum teams.
- You reconcile customer requirements with the needs of the team, analyze challenges, and work with the team to develop tailored solutions.
- You participate in the internal community to help achieve overarching strategic company objectives.
Requirements
- Experience in the role of Scrum Master, Product Owner, or Business Analyst
- Completed university degree in Digital Business, Business Informatics, Economics, Business Administration, or a related field
- Fluent German and English, both at a business-fluent level
- Familiarity with agile project management methodologies and agile software development
- A committed team-player with strong communication skills and a solution-oriented mindset
- An agile mindset and the ability to independently drive initiatives forward
- Quick to grasp new concepts and an effective communicator, including in customer-facing contexts
Benefits
- 40-hour workweek, 25 vacation days plus 2 additional company holidays
- Hybrid work model and flexible working hours
- Support for home office, contribution toward public transport costs, and a modern office at Zürich Altstetten station
- Above-average coverage of pension fund (BVG) contributions and private accident insurance
- Enhanced parental leave
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