Senior Complaints Operations Manager leading strategic direction for complaints department at Lendable. Overseeing a high - performance team while ensuring regulatory compliance and operational excellence in fintech.
About the role
- Operations Administrator providing on-site operational leadership at Duke University Hospital in Durham, North Carolina. Responsible for crisis management, patient care oversight, and administrative liaison duties.
Responsibilities
- Provide on-site operational leadership on a 24-hour basis (including weekends and holidays).
- Act independently to provide crisis management, interpret policy, and make timely decisions impacting patient care.
- Ensure effective communication and collaboration among departments.
- Provide operational oversight throughout the Hospital.
- Serve as the administrative liaison to patients, families, health system employees and external customers.
- Oversee patient care flow and allocate resources effectively.
- Investigate patient/visitor concerns and implement appropriate courses of action.
Requirements
- A Bachelor's degree in Nursing (BSN) is required.
- A master's degree is strongly preferred.
- Work requires a minimum of five years of relevant experience, with at least two years of clinical experience.
- Current or compact RN licensure in the state of North Carolina is required.
- BLS required.
Benefits
- Relocation Assistance (based on eligibility)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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