Ensuring the successful post deployment service delivery of Workday solutions for clients
Covering all configuration and functional changes required in a post production environment
Responding to customer cases on a prioritized basis
Working with customer Payroll leads to enhance, fix, and extend their existing Workday Payroll implementation
Supporting junior members of the team and sharing knowledge with them
Requirements
Strong understanding of Workday products either/or HCM as well as Payroll
Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations
Strong communicator, able to communicate with customers and colleagues with impact, credibility and empathy
Strong commercial awareness and full understanding of project and business dynamics
Broad business and technology understanding and a good awareness of industry trends in Human Resource management, Financials or Enterprise Resource Planning or Payroll
Ability to work to tight deadlines and make sensible decisions under pressure
Strong consulting skills e.g. presenting, leading workshops, demonstrating and explaining complex functionality or solutions
Able to lead a functional workstream on a prime implementation throughout the full project lifecycle
Willing and able to act as a role model within the capability and mentor and/or line manage more junior consultants
Able to implement improvements in tools and/or processes to help the practice
Able to rotate through various Workday delivery services
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