Quality Evaluator monitoring quality of inbound and outbound calls and customer contact methods at Concentrix. Supporting program performance improvements through evaluation and insights for stakeholders.
About the role
- Vice President in Corporate Functions auditing at BNY, driving transformative solutions through advanced technology and exceptional talent. Leading audit processes to ensure adherence to company policies.
Responsibilities
- Leads or performs audits related to Corporate Functions through risk-focused planning, fieldwork and reporting, in accordance with Internal Audit policies to identify meaningful issues and risks.
- Responsible for ensuring testing is adequate and accurate to allow an evaluation of adherence to company policies and procedures, audit methodologies, and all applicable regulations.
- Supports continuous monitoring of Sustainability and Corporate Functions areas through maintaining knowledge of relevant regulatory expectations and industry practices, and preparation for, and tracking following Continuous Monitoring meetings.
- Demonstrates skills and understanding of businesses and processes through analysis, issue identification and discussions with management.
- Identifies inconsistencies within the control environment, regulatory requirements and best practices and able to clearly explain the audit process and findings to clients.
- Applies advanced analytical problem-solving skills and leads others in solving complex issues and identifying innovative solutions.
Requirements
- 7-10 years of experience working in Public Accounting, First, Second or Third Line of Defense financial services industry.
- Educated to degree level and have completed a recognized relevant professional qualification (e.g. CIA, CMIIA, ACA, ACCA)
- Experience in auditing Sustainability or Corporate Functions preferred.
- Strong communication, influencing skills both written and verbal, with the ability to influence at a senior level.
- Self-starter with a high degree of self-sufficiency, with ability to accommodate changing priorities.
- Excellent planning, co-ordination, organization, and presentation skills
- Thrives in a fast-paced environment and adaptable to change.
Benefits
- highly competitive compensation
- benefits and wellbeing programs
- generous paid leaves
- paid volunteer time
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Quality Evaluator responsible for monitoring and evaluating customer contact methods for quality standards. Contributing insights for program performance improvements at Concentrix.
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