Food Service Supervisor managing food service operations at MVP Arena in Albany, NY. Responsible for staff management, compliance, and operational efficiency.
About the role
- Vice President of Business Service Delivery leading planning and execution of IT vendor relationships at Corebridge Financial. Responsible for service delivery oversight and performance optimization across applications portfolio.
Responsibilities
- Manage the end-to-end service delivery across the Enterprise IT portfolio for + 200 applications across the application management and development life cycle.
- Work with the Vendor and overall IT Business Delivery Leader to establish robust performance metrics / KPIs, governance frameworks and operating models as part of overall service delivery.
- Manage the Vendor’s adherence to SLAs, KPIs, compliance and regulatory requirements and contractual commitments to measure success and ensure quality of deliver across the Enterprise IT portfolio
- Analyze new demand across the teams partnering with the Vendor to ensure cost effective terms that leverage existing SLAs and the investment fund.
- Act as the primary liaison for Enterprise IT between the Enterprise IT Leadership team, Application Teams and Vendor Support Team on all service delivery related matters.
- Manage expectations of internal stakeholders and external partners (vendors, clients) through proactive communication.
- Manage the ongoing contractual budgeted financials as it pertains to Enterprise IT portfolio, driving optimal financial efficiency and transparency through ongoing reporting and analysis.
- Champion a culture of continuous improvement through adaptations of industry best practices across the service delivery model.
Requirements
- Bachelor’s degree in computer science, Information systems, or related field
- 7 + years' experience in IT Service Delivery or outsourcing working with offshore service providers and 3rd party vendors within the financial services industry
- Proven track record in managing large-scale global IT service delivery operations
- Strong leadership, communication, interpersonal, negotiation and presentation skills
- Strong commercial acumen with experience in financial management and contract governance
- Proven ability to manage budgets, projects, and resources effectively.
- Excellent organizational, time management, resource planning, and analytical skills
- Strategic mindset with operational execution skills
- Ability to thrive in a fast-paced environment, concurrently managing multiple initiatives, while managing key priorities.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
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