About the role

Vice President of Business Service Delivery leading planning and execution of IT vendor relationships at Corebridge Financial. Responsible for service delivery oversight and performance optimization across applications portfolio.

Responsibilities

Manage the end-to-end service delivery across the Enterprise IT portfolio for + 200 applications across the application management and development life cycle.
Work with the Vendor and overall IT Business Delivery Leader to establish robust performance metrics / KPIs, governance frameworks and operating models as part of overall service delivery.
Manage the Vendor’s adherence to SLAs, KPIs, compliance and regulatory requirements and contractual commitments to measure success and ensure quality of deliver across the Enterprise IT portfolio
Analyze new demand across the teams partnering with the Vendor to ensure cost effective terms that leverage existing SLAs and the investment fund.
Act as the primary liaison for Enterprise IT between the Enterprise IT Leadership team, Application Teams and Vendor Support Team on all service delivery related matters.
Manage expectations of internal stakeholders and external partners (vendors, clients) through proactive communication.
Manage the ongoing contractual budgeted financials as it pertains to Enterprise IT portfolio, driving optimal financial efficiency and transparency through ongoing reporting and analysis.
Champion a culture of continuous improvement through adaptations of industry best practices across the service delivery model.

Bachelor’s degree in computer science, Information systems, or related field
7 + years' experience in IT Service Delivery or outsourcing working with offshore service providers and 3rd party vendors within the financial services industry
Proven track record in managing large-scale global IT service delivery operations
Strong leadership, communication, interpersonal, negotiation and presentation skills
Strong commercial acumen with experience in financial management and contract governance
Proven ability to manage budgets, projects, and resources effectively.
Excellent organizational, time management, resource planning, and analytical skills
Strategic mindset with operational execution skills
Ability to thrive in a fast-paced environment, concurrently managing multiple initiatives, while managing key priorities.

Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.