Clinical Operations Director overseeing patient care in Oncology Clinics at Duke Health. Leading clinical management and strategic planning for Wake County Oncology Clinics.
HC
Hybrid Unit Manager, Clinical Operations
Posted 2 months ago
About the role
- Supervising clinical staff involved in clinical operations at HCSC. Fostering growth and delivering effective customer service while implementing processes and initiatives.
Responsibilities
- Supervise clinical staff involved in a variety of clinical operations.
- Responsible for hiring, training, and performance reviews.
- Implement processes, procedures, and initiatives and monitor results.
- Ensure delivery of effective customer service and monitor department performance.
- Collaborate across the organization in service delivery.
Requirements
- Registered Nurse (RN), with current, unrestricted license to practice in state of operations.
- 2 years clinical experience with direct clinical care to the consumer.
- 2 years utilization review/ managed care experience.
- Leadership skills.
- Knowledge of managed care program policies and procedures.
- Knowledge of managed care and insurance industry.
- Verbal, written, and interpersonal communication skills.
- PC proficiency to include Word, Excel, PowerPoint.
- Analytical skills and sound clinical judgment.
- Case Management Certification (URAC accredited certification) or obtain URAC accredited case management certification within three years of employment if overseeing case management operations.
- Multi-state license fees will be provided by HCSC. Incumbents with other clinical licenses are not required to obtain multi-state licenses.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
Job title
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Experience level
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