Hybrid Unit Manager, Clinical Operations

at Health Care Service Corporation

• Job title: Unit Manager, Clinical Operations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $69,200 - $146,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Richardson, United States

About the role

• Supervising clinical staff involved in clinical operations at HCSC. Fostering growth and delivering effective customer service while implementing processes and initiatives.

Responsibilities

• Supervise clinical staff involved in a variety of clinical operations.
• Responsible for hiring, training, and performance reviews.
• Implement processes, procedures, and initiatives and monitor results.
• Ensure delivery of effective customer service and monitor department performance.
• Collaborate across the organization in service delivery.

Requirements

• Registered Nurse (RN), with current, unrestricted license to practice in state of operations.
• 2 years clinical experience with direct clinical care to the consumer.
• 2 years utilization review/ managed care experience.
• Leadership skills.
• Knowledge of managed care program policies and procedures.
• Knowledge of managed care and insurance industry.
• Verbal, written, and interpersonal communication skills.
• PC proficiency to include Word, Excel, PowerPoint.
• Analytical skills and sound clinical judgment.
• Case Management Certification (URAC accredited certification) or obtain URAC accredited case management certification within three years of employment if overseeing case management operations.
• Multi-state license fees will be provided by HCSC. Incumbents with other clinical licenses are not required to obtain multi-state licenses.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives