Dynamic leader overseeing centralized Rating and Quoting operations across multiple product lines for Guardian. Driving strategy, consistency, and enabling high - performing teams to deliver competitive proposals.
About the role
- Oversees an underwriting support team and ensures effective support for agents and underwriters. Collaborates across departments to achieve service and quality standards at Sentry.
Responsibilities
- Oversee an underwriting support team as the primary contact for underwriters and agents.
- Provide administrative and technical support to agents, sales, and underwriters.
- Develop procedures and processes to ensure team adherence.
- Provide technical expertise in handling customer service issues or complaints.
- Analyze, create, and evaluate internal reports to prevent errors.
- Monitor sales and underwriting feedback on support issues.
Requirements
- Minimum of 5 years of related work experience; bachelor’s degree or equivalent work experience.
- Supervisory experience preferred.
- Knowledge of Sentry's Regional independent agency distribution model.
- Knowledge of commercial markets and underwriting principles.
- Strong ability to provide leadership in a fast-paced environment.
- Exceptional communication and human relations skills.
- Proven ability to analyze data, identify trends, and implement solutions.
Benefits
- Hybrid work model: Work from home on Mondays and Fridays, in-office Tuesday through Thursday.
- Equipment for home office provided by Sentry.
- Meal Subsidy for office associates.
- 401(K) with dollar-for-dollar match on your first eight percent.
- Immediate vesting on retirement plan.
- Continued education and career development through Sentry University.
- Tuition Reimbursement program.
- Generous Paid-Time Off plan.
- Volunteer-Time off.
- Medical, Dental, Vision, Life insurance, and Health and Wellness benefits.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program for charitable giving.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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