Oversees an underwriting support team and ensures effective support for agents and underwriters. Collaborates across departments to achieve service and quality standards at Sentry.
Responsibilities
Oversee an underwriting support team as the primary contact for underwriters and agents.
Provide administrative and technical support to agents, sales, and underwriters.
Develop procedures and processes to ensure team adherence.
Provide technical expertise in handling customer service issues or complaints.
Analyze, create, and evaluate internal reports to prevent errors.
Monitor sales and underwriting feedback on support issues.
Requirements
Minimum of 5 years of related work experience; bachelor’s degree or equivalent work experience.
Supervisory experience preferred.
Knowledge of Sentry's Regional independent agency distribution model.
Knowledge of commercial markets and underwriting principles.
Strong ability to provide leadership in a fast-paced environment.
Exceptional communication and human relations skills.
Proven ability to analyze data, identify trends, and implement solutions.
Benefits
Hybrid work model: Work from home on Mondays and Fridays, in-office Tuesday through Thursday.
Equipment for home office provided by Sentry.
Meal Subsidy for office associates.
401(K) with dollar-for-dollar match on your first eight percent.
Immediate vesting on retirement plan.
Continued education and career development through Sentry University.
Tuition Reimbursement program.
Generous Paid-Time Off plan.
Volunteer-Time off.
Medical, Dental, Vision, Life insurance, and Health and Wellness benefits.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program for charitable giving.
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