Associate Operations Account Specialist at Travelers managing multi - state accounts and collaborating with various business partners. Delivering quality service and building strong partner relationships.
About the role
- Coordinate underwriting strategies and operations for medium-sized companies. Focus on sustainable growth and compliance in risk management, ensuring strong client relationships.
Responsibilities
- Lead and develop the underwriting and operations team focused on risk analysis, mid-market broker/client service, and operational activities (screening quotation requests, preparing issuance documents), providing underwriting support with an emphasis on operational excellence.
- Contribute to the development and execution of commercial strategies aimed at revenue growth and customer retention.
- Evaluate proposals, renew contracts, and monitor claims, ensuring compliance with insurer policies.
- Maintain close contact with brokers, partners, clients, and internal areas, acting as the focal point for segment-related requests.
- Ensure compliance with internal policies, regulatory requirements, and risk policies.
- Monitor KPIs, report results to senior management, and propose improvements and corrective actions.
- Identify opportunities for new products, processes, or solutions for the segment.
- Identify and adopt best market practices.
- Drive continuous process improvement with a focus on operational excellence.
- Manage the business pipeline and support complex negotiations.
- Monitor and ensure target achievement and process improvements.
- Approve risks within delegated authority.
- Support technical training and team development.
- Promote cross-functional integration (underwriting, claims, commercial, operations, etc.).
- Prepare and review management reports and results presentations.
- Participate in strategic projects led by the executive team and take part in internal committees.
- Ensure a positive customer experience by resolving conflicts or complaints when they arise.
Requirements
- People leadership and management skills.
- Strong analytical capacity and strategic vision.
- Excellent communication and interpersonal skills.
- Technical knowledge of large-risk and mid-market insurance.
- Results-oriented with strong problem-solving skills.
- Focus on innovation and continuous improvement.
- Knowledge of mid-market products: Financial Lines, Motor, Property, Liability, Engineering Lines, RD Equipment.
- General insurance knowledge.
Benefits
- Welcoming work environment;
- Dress code: Come as You Are!;
- 7.5-hour working day. We offer flexible hours.
- Hybrid work model (2 days per week in the office).
- UniZurich (our Corporate University);
- Birthday day off;
- Equilíbrio Z (our Health and Well‑Being program);
- Partnerships with universities and institutions;
- Gympass;
- Bradesco Health Insurance (coverage extendable to spouse and children);
- Bradesco Dental Insurance (coverage extendable to spouse and children);
- Childcare/Babysitter allowance (BRL 479.28 – for children up to 5 years and 11 months);
- Zurichers Club (employee benefits on Zurich products);
- Language Live – platform for English and Spanish courses;
- Parental leave (regardless of marital status, gender, or sexual orientation, for biological and/or adopted children of any age);
- Life insurance;
- Profit sharing (PLR);
- Transportation allowance or company shuttle reimbursement;
- Private pension plan (contribute up to 6% of your salary and Zurich will match the same percentage);
- Meal allowance – BRL 730.93 per month;
- Food allowance – BRL 945.78 per month;
- Family travel assistance (24 hours);
- Funeral assistance for family group (spouse, children, parents, and parents‑in‑law);
- Birth allowance: BRL 673.00 for expenses related to childbirth;
- PreviJúnior, a supplementary pension plan with a one‑time contribution of BRL 1,000.00;
- Parents may work remotely during their children’s school holidays (up to 12 years old);
- Pet assistance (dogs and cats): consultations, surgeries, exams, funeral assistance, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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