Firmware Manager leading development of NVIDIA's next - generation Networking firmware. Managing a skilled engineering team in a dynamic and innovative environment.
About the role
- In this exciting interface role, you will work together with our business and leadership teams to shape the operational and strategic development of our ticket management and internal IT processes in a complex enterprise environment.
- You will take independent responsibility for planning, controlling, and implementing internal projects within the enterprise environment.
- You coordinate resources, dependencies, schedules, and deliverables—always with a focus on efficiency and quality.
- You analyze, document, and optimize existing technical and organizational processes together with the specialist teams.
- You identify improvement opportunities and implement practical solutions.
- You contribute best practices and actively drive the continuous development of our process landscape.
- You support the department leadership in preparing strategic topics—e.g., project portfolios or decision papers.
- You evaluate project metrics and derive well-founded recommendations for management.
- You are responsible for central ticket management in our "Server & Infrastructure" area—from intake to assignment.
- You handle 1st-level requests independently or escalate more complex issues to the responsible contacts (all genders) in 2nd level.
- You monitor ticket processing according to ITIL standards and ensure its quality.
- In the event of an incident, you identify and activate the necessary resources.
- You take responsibility for monitoring all incidents and service requests in your areas of expertise.
- You further develop ticket-handling processes and systematically identify weaknesses.
Requirements
- Ideally, you have completed vocational training as an IT Specialist (System Integration) (all genders), or as a career changer have gained several years of professional experience in IT support.
- You possess broad knowledge in the IT infrastructure domain, ideally with a focus on virtualization, servers, or storage.
- You have initial experience in the management and coordination of innovation projects—in alignment with different technical teams.
- You have good ITIL knowledge and ideally hold a certification (or are willing to obtain one as part of your role with us).
- You enjoy working with processes and analyzing complex issues.
- You demonstrate strong customer orientation and a pronounced service mindset.
- You enjoy coordinating and see tasks through until they are resolved.
- You are fluent in German, both written and spoken, and have good English skills.
Benefits
- Individual onboarding with a personal mentor—you won't be thrown in at the deep end.
- No two days are the same: challenging, varied, and autonomous—but never boring.
- Flat hierarchies instead of bureaucratic detours. Speak directly.
- Flexibility as you need it: hybrid work, flexible hours, additional vacation days—this is our reality.
- Modern, well-equipped offices: height-adjustable desks, two monitors, quiet rooms and open spaces—however you prefer.
- Bike leasing (JobRad) & team spirit: whether road bike or e-bike—we arrange your new ride. And yes, we celebrate sports together (including sponsorship!).
- Retirement provision? We offer it, generally with employer contributions.
- Our corporate benefits invite you to shop and enjoy experiences.
Job title
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