About the role

Technical Program Manager leading complex OSS/BSS environments in telecommunications industry. Managing program delivery and cross-functional initiatives while synthesizing technical information for diverse stakeholders.

Responsibilities

Drive end-to-end program delivery across multiple workstreams, ensuring scope, schedule, and quality targets are met.
Facilitate cross-functional meetings, document solutions and critical decisions, create action plans and project plans that are driven to completion. Develop best practice project artifacts for the highest level of organization and accountability.
Develop strategic iterative roadmaps to show critical upcoming activities and sequencing at the executive level.
Quickly assess and understand complex OSS/BSS ecosystems, including data flows, integrations, and dependencies.
Lead planning and execution of data migration activities from legacy systems to new platforms; apply data migration best practices to ensure accuracy, integrity, and minimal disruption.
Conduct spot checks and comparisons of large data sets to confirm data integrity and identify anomalies.
Partner closely with system architects, 3rd-party vendors, and business operations teams to align priorities, resolve issues, and ensure seamless execution.
Synthesize complex technical information into clear, actionable plans and updates for executive and operational audiences.
Establish program governance, risk management frameworks, and executive reporting mechanisms to ensure transparency and control.

Minimum 8+ years of progressive program or project management experience, including large-scale system implementations and data migrations.
Must have experience in the telecom, cable, or broadband enterprise industry.
Strong working knowledge of OSS/BSS system architecture and inter-system data dependencies.
Proven success managing data migration efforts from legacy to modern platforms.
Demonstrated ability to translate technical complexity into actionable strategy for diverse audiences.
Highly analytical thinker with the ability to rapidly synthesize complex information and present it in a succinct, insightful format for decision-making.
Resourceful with a strong desire to continuously learn, explore, and dig deeper into challenges and solutions.
Exceptional stakeholder management, negotiation, and communication skills across technical and business domains.
High emotional intelligence (EQ) and executive presence, with the ability to influence outcomes, “right the ship,” and deliver clear, executive-ready status updates (including RAG health indicators and visual dashboards).
Strong leadership and ownership mindset with a proven track record of driving accountability, alignment, and delivery across diverse teams.
Expertise in developing executive presentations and stakeholder materials, delivering concise, meaningful insights and program updates.
Proficiency in Microsoft Project, Excel, PowerPoint, and Smartsheet.