Manage assigned technical processes within Growth Sports, ensuring continuous growth and implementation of the technology and fit-for-purpose systems.
Maintain and develop assigned sections of technical training and standards across the department, incorporating regular training and skills development sessions
Work as a proactive member in the technical team, progressing on projects and assignments independently and raising feedback proactively, ensuring a positive culture and working practices
Collaborate with Product & TechOps functions to introduce new technologies and develop our existing systems in alignment with identified roadmaps
Work with Project Leads and Project Managers to build and innovate systems, and collaborate with clients
Work with Operations Leads and Operations Manager to ensure technical delivery and optimise existing deliveries
Lead by example, setting high standards, and fostering enthusiasm across all technical areas
Drive knowledge sharing across Growth Sports/Operations
Ensure adherence to technical standards, protocols, and best practices across the department (including business IT policies and standards)
Provide technical-related training to the department where required
Participate in Black Box/learning calls to address technical issues
Support the department's training content
Define, communicate, and monitor standards for on-site troubleshooting & remote support
Proactively seek out opportunities to improve personal technical knowledge through conversations with dev/product
Continued on-site delivery at a high standard where required
Oversight and optimisation of on-site tech processes
Remote support where required
Requirements
Strong depth of technical knowledge, preferably including camera replay & camera-based tracking systems.
Keen interest in improving their understanding of all things technical
Strong interpersonal skills to collaborate effectively with various parts of the business, as well as external stakeholders
Excellent organisational, prioritisation and delegation skills
Demonstrate a proactive approach to working, use of initiative, and willingness to take ownership of tasks/projects
Excellent problem-solving, prioritisation and analytical skills
Proactively identify prospective software/implementation improvements and test possible solutions
Strong drive to seek out opportunities to improve understanding of Growth Sports technology, as well as company-wide products and services
Ability to oversee various responsibilities at the same time and ensure standards are maintained
Capable of working to tight deadlines for service delivery
High degree of autonomy in setting out personal and technical-related departmental objectives
Confident to helm conversations with the Hawk-Eye Product and Tech Ops teams to advance the Growth Sports products
Set the standard for the wider team on technical-related tasks and general conduct.
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