Technical documentation engineer managing internal and customer documentation processes. Creating packages and ensuring compliance with company standards and customer needs.
Responsibilities
Create documentation packages as required, in a timely manner
Submit project documentation meeting contract requirements, according to applicable documentation standards and to project schedule.
Expedite factories and other stakeholders to supply documentation
Can check comments received from Customer and accurately address the same to the internal dept./Project Manager for proper evaluation
Prepare The Comment Resolution Sheet, including the inputs received from other internal departments
Follow-up customer documentation approvals
Ensure that documentation archive is up to date.
Attend to internal Contract Review Meetings.
Attend to meeting with customer/conference calls (with the support of Project Manager).
Review Order Acknowledgement revision, to align documentation accordingly.
Works and aligns with the relevant Project Manager, for every project.
Maintain and improve customer happiness.
Support requests for special documentation types.
Work systematically and expertly in a well-documented manner in accordance with the company rules and procedures including adherence to trade compliance (export / import and supply chain security) regulations entirely.
Requirements
High school / University degree (Preferably technical qualification)
Intermediate level of English.
Technical interest.
Able to prioritize and work under pressure with tight deadlines.
Strong interpersonal skills and able to relate well with all levels of staff, Customers.
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