Watch Officer supporting a critical National Security Program at L3Harris Technologies. Ensuring mission success through operational communication and stakeholder coordination.
About the role
- Systems Engineer managing AWS/Cloud production environments at Ticketek Entertainment Group. Proactively mitigating issues and collaborating with engineering teams for optimal performance.
Responsibilities
- Proactively monitoring and managing our AWS/Cloud production environments and reacting swiftly to prevent or reduce customer visible impact
- Escalation and communication of production issues to key stakeholders
- Troubleshooting, reproducing, and mitigating complex system and infrastructure issues within the AWS environment
- Incident management of high severity issues impacting our sites and services 24x7
- Developing and implementing automation and tooling (e.g., leveraging CloudFormation, Ansible, or Terraform) in collaboration with the Site Reliability Engineering team to improve cloud management processes
- Working on the engineering team backlog
- Supporting service prior to go-live through pre-launch reviews
- Providing technical support for internal products, requiring strong investigation, analysis, and resolution skills
- Monitoring and checking of systems
- Execution of daily system operations tasks, including maintenance and optimisation of the cloud infrastructure
- Deployment, configuration, and management of cloud-native or updated solutions, utilizing Gitlab CICD
Requirements
- Strong troubleshooting, problem-solving, and investigative skills applied across diverse operating systems and networked environments
- Extensive experience operating and managing critical cloud infrastructure and production environments
- Experience of working in an agile environment to deliver software
- Knowledge and practical experience with scripting (including Shell scripting and Python) for automation and system management
- Experience working in a Microsoft stack environment including Windows Server Operating system, Internet Information Services (IIS), Active Directory (AD) and database servers such as Microsoft SQL Server.
- Operating knowledge of UNIX or Linux, including proficiency in Shell scripting and Python scripting for automated task scheduling and infrastructure management
- Demonstrated experience with Amazon Web Services (AWS), specifically in managing core services (e.g., EC2, VPC, S3)
- Sound knowledge of basic networking such as IPs, TCP/IP and Firewall
- Proficient in quickly learning new technologies and ability to analyze business needs and recommend effective solutions
- Excellent verbal and written communication skills
- Proven experience in Incident Management for high-severity issues, preferably within a large-scale production environment
- Experience working within GCP
- Experience utilizing CI/CD tools (such as Gitlab CICD or Jenkins) to streamline cloud deployments
- Experience managing or administering specialized databases, particularly cloud-native services like DynamoDB and Snowflake
- Experience working effectively in a demanding and fast-paced production environment
- Expertise with logging, monitoring, and Application Performance Monitoring (APM) tools used for proactive system health checks
- Previous experience working a shift pattern or managing substantial weekend work / on call responsibilities
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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