Mortgage Origination Systems Administrator managing Encompass operations for United Community. Collaborating on projects and ensuring regulatory compliance in mortgage workflows.
About the role
- Systems Administrator at Dynanet Corporation managing agency-wide systems and optimizing IT operations. Ensuring stability, security, and efficient use of enterprise systems based in hybrid DC location.
Responsibilities
- Administer and track user licenses; automate portions of the license management process.
- Govern system usage in compliance with the Agency and HHS IT and security policies.
- Maintain user communications—announcing new features, planned downtimes, and updates.
- Manage the system ticket queue and ensure timely resolution of user requests.
- Support system integrations, updates, and security authorizations in coordination with IT teams.
- Perform data analysis to track license utilization, system performance, and usage trends.
- Maintain system documentation, configurations, and audit logs.
- Collaborate with the Agency’s Tech leadership to enhance user experience and operational efficiency.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- 5+ years of system administration or IT operations experience
- Familiarity with HHS-wide IT governance policies
- Experience automating administrative processes (e.g., using scripts or workflow tools)
- Demonstrated experience with license and access management tools
- Strong understanding of system governance, configuration management, and IT security principles
- Experience supporting system integrations, updates, and maintenance
- Excellent communication and documentation skills with an ability to translate technical information into clear user guidance.
- Experience with GitHub Enterprise and workflow automation preferred.
Benefits
- Medical and Dental Insurance
- Paid Time Off/Holidays
- 401(k) Retirement Plans with Matching
- Remote Work*
- Paid Training
- Employee Referral Program
- Employee Development Program
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