System Administrator I ensuring optimal performance of workstations and peripherals at Cleveland Clinic. Collaborating on troubleshooting and support while managing documentation and client area responsibilities.
About the role
- Salesforce System Administrator Specialist at FIS with strong DevOps tools expertise. Responsible for managing Salesforce environments and providing production support in a hybrid role.
Responsibilities
- Administer and maintain multiple Salesforce orgs, ensuring optimal performance, security, and scalability
- Provide ongoing production support, including monitoring system health, resolving user-reported issues, and ensuring high availability of Salesforce services
- Troubleshoot and resolve production issues related to configuration, integrations, deployments, and performance
- Manage user setup, profiles, roles, permissions, and data access across business units
- Implement and maintain CI/CD pipelines using tools like Copado, Gearset, or Flosum
- Oversee environment management, including sandbox creation, refresh strategy, and environment alignment across development, testing, staging, and production
- Collaborate with developers, architects, and business stakeholders to support release management and sandbox strategy
- Monitor and troubleshoot deployment issues, ensuring smooth and error-free releases
- Maintain metadata integrity and version control across environments
- Oversee data management activities, including data imports, exports, cleansing, deduplication, and ensuring data quality across Salesforce environments
- Establish and enforce data governance policies, ensuring compliance with security, privacy, and regulatory requirements
- Leverage Salesforce Agentforce capabilities to enhance agent productivity, optimize workflows, and support AI-driven service operations
- Automate repetitive administrative tasks and improve operational efficiency
- Ensure compliance with data governance, security policies, and audit requirements
- Provide mentorship and guidance to junior admins and team members.
Requirements
- 10+ years of experience as a Salesforce System Administrator
- Deep expertise in Salesforce platform features including Sales Cloud, Service Cloud, Experience Cloud, and Agentforce
- Proven experience with DevOps tools such as Copado, Gearset, or Flosum
- Strong understanding of Salesforce metadata, change sets, deployment strategies, and sandbox management
- Proficiency in Apex, SOQL, and Lightning components is a plus
- Salesforce Administrator Certification (ADM-201) required; Advanced Admin or Platform App Builder preferred
- Experience with Git, version control systems, and Agile methodologies
- Excellent problem-solving, communication, and documentation skills.
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
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