MC
Mr. CooperSenior Infrastructure Support Engineer
Senior Infrastructure Support Engineer at Mr. Cooper Group analyzing and optimizing enterprise infrastructure systems. Ensuring security, integration, and performance in technology solutions.
About the role
- Partner with the VP of Infrastructure Engineering to define and execute the strategic roadmap for Infrastructure and Hybrid Cloud, ensuring alignment with organizational goals.
- Track progress on key initiatives and hold teams accountable for milestones.
- Design, implement, and optimize internal processes and workflows to improve efficiency and productivity.
- Ensure timely execution of organizational priorities.
- Act as a liaison between business partners, and other departments (e.g., Technology, Operations…), ensuring alignment and seamless communication across teams.
- Prepare executive-level presentations, reports, and updates for key stakeholders, including C-suite leadership.
- Summarize complex topics, provide actionable insights, and recommend solutions.
- Oversee and manage strategic initiatives and special projects across the Infrastructure organization, ensuring they are completed on time and with the desired outcomes.
- Support the development of the Infrastructure team by identifying areas for improvement and growth.
- Provide the VP with data-driven insights, prepare for meetings, and help prioritize decisions that will have the most significant impact on the organization.
- Build and maintain relationships with key internal and external stakeholders.
- Ensure that communication is effective and that expectations are clear.
- Oversee resource allocation within the Infrastructure team to ensure optimal use of personnel and tools for project success.
Requirements
- Bachelor’s degree in Business, Management, or a related field (MBA preferred).
- 5+ years of experience in project management, strategy, or business operations in a fast-paced environment, preferably within the insurance or financial services industry.
- Proven experience working in a senior operational leadership role.
- Strong organizational and project management skills, with the ability to manage multiple priorities and complex projects.
- Excellent communication skills, with a demonstrated ability to influence cross-functional teams and drive strategic initiatives.
- Highly analytical with a strong business acumen and problem-solving skills.
- Ability to work under pressure and navigate ambiguity in a dynamic environment.
- Leadership and team development experience, with a passion for mentoring and growing talent.
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.
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