Hybrid Spanish Bilingual Contact Center Associate

at SuperStaff

• Job title: Spanish Bilingual Contact Center Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Makati City, Philippines

About the role

• Contact Center Associate managing inbound and outbound calls regarding health share information and eligibility. Collaborating with departments to assist health share members and providers in Metro Manila, Philippines.

Responsibilities

• Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
• Resolve general member and provider issues by phone or email.
• Identify and escalate issues as necessary.
• Recognize and document trends or problems that may arise in operations and alert management when needed.
• Provide accurate health sharing information and service to members and providers.
• Obtain and review medical records as necessary.
• Ensure member information and eligibility is accurate and up to date.
• Explain detailed information regarding eligibility to both members and providers.
• Is coachable and willing to learn.
• Capable of providing the greatest customer service experience possible.

Requirements

• Must be native or fluent in Spanish (speaking, reading, writing) and proficient in English.
• Critical thinking and problem-solving skills
• Self-motivated, goal-oriented individual
• Excellent written, verbal, and interpersonal communication skills
• Work independently and in a team environment
• Strong computer skills and working knowledge of Microsoft Outlook
• Excellent phone etiquette and customer service skills as majority of time will be spent on the phone
• Familiarity with medical policies and procedures and HIPPA
• High School Diploma and/or GED required
• Customer service experience required
• Healthcare experience preferred (reviewing and/or verifying medical records)
• Associates or higher degree preferred
• Google Suite including Share Drives, Email and Internet
• Call center phone software and/or operating systems
• Salesforce knowledge preferable

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning