Hybrid Spanish Bilingual Contact Center Associate

Posted 4 weeks ago

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About the role

  • Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
  • Resolve general member and provider issues by phone or email.
  • Identify and escalate issues as necessary.
  • Recognize and document trends or problems that may arise in operations and alert management when needed.
  • Provide accurate health sharing information and service to members and providers.
  • Obtain and review medical records as necessary.
  • Ensure member information and eligibility is accurate and up to date.
  • Explain detailed information regarding eligibility to both members and providers.
  • Is coachable and willing to learn.
  • Capable of providing the greatest customer service experience possible.

Requirements

  • Must be native or fluent in Spanish (speaking, reading, writing) and proficient in English.
  • Critical thinking and problem-solving skills
  • Self-motivated, goal-oriented individual
  • Excellent written, verbal, and interpersonal communication skills
  • Work independently and in a team environment
  • Strong computer skills and working knowledge of Microsoft Outlook
  • Excellent phone etiquette and customer service skills as majority of time will be spent on the phone
  • Familiarity with medical policies and procedures and HIPPA
  • High School Diploma and/or GED required
  • Customer service experience required
  • Healthcare experience preferred (reviewing and/or verifying medical records)
  • Associates or higher degree preferred
  • Google Suite including Share Drives, Email and Internet
  • Call center phone software and/or operating systems
  • Salesforce knowledge preferable

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning

Job title

Spanish Bilingual Contact Center Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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