Fraud Agent in a remote role at CIBC working overnight to investigate client transactions. Ensuring effective fraud prevention and collaboration across departments to maintain customer loyalty.
Responsibilities
Identify, analyze and conduct investigations of client transactions through credit and debit cards
Mitigate fraud losses to CIBC clients
Resolve complex problems related to Fraud Applications
Collaborate with various departments to handle fraud cases
Requirements
Experience in COINS/ECIF, PRM, TSYS and CRS is an asset
Bilingual in French and English
Strong analytical abilities
Ability to work independently in a remote setting
Must have a wired Internet connection meeting specified speed requirements
Benefits
Competitive salary
Incentive pay
Banking benefits
Benefits program*
Defined benefit pension plan*
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day, a paid day off for growth and development
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