Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Solutions Engineer responsible for technical wins in B2B sales cycle. Collaborating with sales and product teams to deliver results.
Responsibilities
- Spend 50-70% of your time working on revenue generating deals, with the remaining time spent on supporting our internal projects, ongoing learning, and supporting cross-departmental initiatives as needed.
- Assist sales with discovery process to identify quantifiable problems our solutions can solve
- Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes and realize value
- Lead the scoping and execution of validation events where appropriate
- Take the lead on the technical responses associated with an RFI/RFP/RFQ/Infosec etc.
- Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc.
- Contribute best practices and content/collateral to broader presales and sales teams
- Present professional services and success management offerings as part of a comprehensive solution
- Support cross-departmental projects like lead generation, event marketing, partner enablement, and sales enablement as needed
- Travel as needed for internal/external meetings
Requirements
- Familiarity with or hands on experience using the Smarsh suite of products, OR 1-2 years of solution engineering experience
- An ability to demonstrate our products in a way to sells the value of our solutions aligned to a client’s business objectives and pain points
- Domain knowledge of the Compliance or IT space
- Strong presentation skills to both executives and practitioners
- Knowledge and ability to present/demonstrate business processes/workflows associated with compliance (capture/archive/surveillance) use-cases
- Industry knowledge (Financial Services and/or FED SLED highly desired)
- Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience
- Strategic Thinking and a problem-solving mindset
- Recommended Traits: Curiosity, effective time management, strong collaborative spirit, detail oriented, work with a sense of urgency, strong work ethic and an empathetic attitude
- Bachelor’s degree or equivalent educational experience
- Experience in SaaS a plus
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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