Solutions Architect evaluating third-party hardware for interoperability with ButterflyMX's system. Collaborating across teams to enhance product offerings and customer solutions.
Responsibilities
Integration Testing: Evaluate third-party hardware devices for interoperability with ButterflyMX’s ecosystem
Competitive Benchmarking: Assess competitors’ hardware systems (cameras, access control, intercoms, sensors, etc.) for performance, feature sets, and ease of use
System Operation Analysis: Document and analyze setup processes, installation complexity, software behavior, and end-user experience
Installation Aids Assessment: Test solutions such as two-wire systems, wireless connectivity, and other third-party aids to optimize installations. Collect and organize evaluation data, generate written evaluation reports, and provide detailed technical and analytical follow-ups as requested.
Bandwidth & Connectivity Validation: Evaluate software bandwidth needs, reliability of broadband and cellular networks, and the impact on system performance
End-to-End Testing Support: Collaborate across teams to validate integrated camera, network, and intercom/access control systems
Field Issue Reproduction: Troubleshoot and recreate customer-reported problems, perform root cause analysis, and provide actionable documentation
Solution Development: Recommend technical fixes, workarounds, or design considerations based on findings
Collaborate with support team members to review support case escalations, triage, document and involve senior team members as needed
Communicate technical and installation best practices while assisting clients and solving their unique business challenges
Assist senior team members by capturing project technical requirements, 3rd party product details, and present solutions to achieve project deliverables
Requirements
3+ years of relevant work experience in a in sales engineering, technical support, systems engineering or other technology focused role
Experience with hardware and software testing, and evaluations
Bachelors Degree in Engineering, Computer Sciences, or equivalent work experience
Ability to demonstrate a high level of accountability for your work
Exceptional documentation and communication skills
Highly adept at process and technology project management
Strong track record of delivering results and working towards targets
Ability to communicate information flow to leadership and proper escalation of issues
Demonstrated experience with utilizing AI tools to improve efficiency and productivity
Prior experience with access control and smart lock technologies a strong advantage
Experience working with email platforms and SFDC
Benefits
Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
401(k) plan with a match
13 paid holidays, 25 PTO days
Paid Family Leave
Employee Assistance Program
Quarterly self-care stipends
Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
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