Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
About the role
- Analyst role bridging clients and internal teams at eLaw Tecnologia for corporate legal departments. Responsibilities include client communication and process analysis to ensure effective project execution.
Responsibilities
- Act as a bridge between the client and the company's internal teams, always seeking the best solution;
- Clearly understand client requests and ensure projects are executed effectively, monitoring deliveries;
- Maintain continuous contact with clients to answer questions and provide guidance on using the services;
- Analyze court publications, electronic notifications and case progress with a focus on deadlines;
- Contribute ideas and suggestions to improve processes and system workflows;
- Support the technical team in identifying and resolving system and service failures.
Requirements
- Education: Bachelor's degree in Law.
- Experience in client support (preferably in the legal field);
- Experience analyzing publications and electronic notifications, with emphasis on procedural deadlines;
- Knowledge of official judicial publication sources;
- Familiarity with court systems and, preferably, legal management systems.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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