Operations Program Manager leading operational strategies for AI infrastructure systems at OpenAI. Ensuring readiness and execution across new hardware introductions and production ramps.
About the role
- Software Engineer developing voice AI infrastructure for Nooks, an AI Sales Assistant Platform. Focused on real-time audio/video calling systems and improving call quality metrics.
Responsibilities
- Architect and improve real-time voice infra (WebRTC/SIP/Twilio).
- Ensure call quality and latency meet SLA targets globally.
- Build services for advanced features (call transfers, monitoring, recordings).
- Develop observability and debugging tools for call flows.
- Partner with Product/Support to enable new A/V features and fast issue resolution.
Requirements
- 6–10+ years backend/infra engineering with real-time A/V or telephony systems.
- Hands-on experience with WebRTC, SIP, Twilio, or similar stacks.
- Strong foundation in distributed systems and low-latency infra.
- Experience debugging and optimizing QoS (latency, jitter, packet loss).
Benefits
- Equal Employment Opportunity Employer
- Diverse and inclusive workforce
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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