Hybrid Software Engineer I, Product Solutions

Posted 2 weeks ago

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About the role

  • Serve as the technical bridge between customers, product, and engineering teams; design, implement, and support solutions that bring business impact.
  • Work closely with customers to understand requirements and design technical solutions using Astra - Wati’s AI Agent platform.
  • Build, customize, and integrate APIs, microservices, and automation workflows.
  • Collaborate with product managers to translate customer needs into product improvements.
  • Deliver product demos, POCs, and technical workshops to enterprise clients.
  • Debug and resolve technical issues in production environments.
  • Contribute to technical documentation, best practices, and internal tooling.
  • Code and collaborate directly with customers to shape product direction.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 2–4 years of experience in software engineering, solutions engineering, or backend development.
  • Strong coding ability in JavaScript, Python, or Go (bonus: hands-on with APIs/SDKs).
  • Familiarity with SaaS platforms, integrations, and cloud environments (AWS, GCP, or Azure).
  • Excellent communication skills to explain technical concepts to non-technical stakeholders.
  • Strong problem-solving mindset, with the ability to balance product usability and technical feasibility.
  • Bonus: Prior experience in customer-facing engineering roles (Solutions Engineer, Pre-sales, or Technical Consultant).
  • Bonus: AI agent experiences.
  • Bonus: Experience with messaging platforms, CRM, or CPaaS products.
  • Bonus: Track record of delivering POCs or technical onboarding for enterprise clients.

Benefits

  • Hybrid role blending engineering, product, and customer engagement.
  • Work on impactful projects that directly influence product direction.
  • Be part of a mission-driven, global team scaling one of the fastest-growing SaaS companies.

Job title

Software Engineer I, Product Solutions

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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