Software Engineer enhancing Front’s AI-powered customer service platform. Collaborating with teams to deliver scalable chat systems and portal integrations in a dynamic environment.
Responsibilities
You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, portal, self-serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s self-serve support products.
You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React.
Requirements
Experience delivering everything from product-focused features and enhancements to new products.
Industry experience building fast, reliable, real-time web-based applications.
Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
Exposure to architectural patterns of a large, high-scale web application.
Product minded: committed to building the best user experience.
Business minded: understands the power of leveraging technology toward business outcomes.
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
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