Hybrid Software Engineer – AI Agents

at Assembled Products Corporation

• Job title: Software Engineer – AI Agents
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $135,000 - $280,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Software Engineer developing AI agents for customer support at Assembled. Designing scalable LLM infrastructure to enhance customer experiences with real-time solutions.

Responsibilities

• Build foundational new features: Develop product features from the ground up, such as implementing translation capabilities powered by LLMs and intelligent categorization of incoming tickets.
• Improve LLM model results: Enhance our retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings.
• Develop LLM Infrastructure: Architect the abstractions that enable the integration of various types of LLMs tailored for different applications.
• Engage with customers: Collaborate with our customers (both support agents and managers) to understand their needs, how they interact with our product, and how we can improve their lives.
• Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, interviewing, and cross-team collaboration.
• Shape the team culture: Encourage a startup mentality that’s all about staying positive, aiming for top-notch product quality, and taking initiative.

Requirements

• Have 5+ years of experience in software engineering as an individual contributor.
• Are highly ambitious and driven and set high goals for yourself and others.
• Put customers first, focusing on real problem-solving and making life easier for support agents.
• Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects.
• Have a bit of a maverick streak that helps you come up with creative solutions for tough problems.
• Have made a noticeable impact on small teams and have solid experience contributing in startups or smaller companies.
• Have worked with LLMs and are excited to dive into them every day.
• Stay humble and open to feedback, value teamwork, and are always ready to learn and grow.

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment