Social Media Specialist executing brand’s social media strategy across platforms for global leader in smokeless products. Focus on engagement, storytelling, and influencer collaborations.
About the role
- Social Media & Community Manager at Pitch working on establishing brand voice and engaging with users via social media. Collaborate with marketing teams to develop content and support users through onboarding and customer service.
Responsibilities
- Support in establishing brand voice on social media
- Develop creative and effective social media content and campaigns
- Work with marketing and design team to execute editorial calendar
- Perform user onboarding calls
- Engage with customers through customer support tools
- Report product bugs and highlight user feedback for product teams
- Represent customer voice internally for external showcasing
Requirements
- 2+ years of experience managing social media accounts and executing integrated campaigns
- Experience supporting customers at a tech company
- Highly knowledgeable about modern social media platforms (Instagram, Twitter, LinkedIn, Facebook)
- Excellent written and verbal communication skills (English required, other European languages a bonus)
- Good instinct for design and copy
- Familiarity with software like Intercom, Zendesk, Slack, Notion, Loom, Falcon is a bonus
- Experience building communities and/or running influencer/ambassador programs is a bonus
- Experience with live-streaming is a bonus
- An understanding of best practices in social media advertising and managing paid campaigns is a bonus
Benefits
- Opportunities for professional development
- Flexible work arrangements
- An inclusive workplace that welcomes people from all different backgrounds
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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