Hybrid Site Reliability Engineer

at TEG Pty Ltd

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Ansible, AWS, Distributed Systems, DNS, Jenkins, Python, Swift, Terraform
• Location requirements: Hybrid, Sydney, Australia

About the role

• Site Reliability Engineer ensuring reliability and scalability of TEG's global platforms. Engaging in incident response and system design improvements for live entertainment experiences.

Responsibilities

• Proactively guard the health, availability, and performance of TEG's critical global production systems.
• Engineer and automate robust monitoring and auto-healing solutions to proactively prevent outages and meet service level objectives (SLOs).
• Drive Infrastructure-as-Code (IaC) principles for provisioning and deploying our highly available, scalable platforms.
• Lead critical incident response efforts, ensuring rapid resolution and restoration of platform stability
• Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholders.
• Transform incidents into progress by conducting deep post-mortems and driving the implementation of strategic preventative measures across various teams.
• Build and maintain high-performing, fault-tolerant distributed systems emphasizing resiliency and efficiency.
• Elevate operational maturity by continuously improving processes, tooling, and efficiency across the department.
• Champion operational excellence and shared responsibility, collaborating with development and other teams to improve processes and tools.
• Innovate system design by evaluating and integrating new technologies to enhance reliability, scalability, and security.
• Mentor and coach colleagues, elevating the overall reliability engineering capability and maturity of the Technology department

Requirements

• Mastery of highly available, fault-tolerant AWS system design and management.
• Strong foundation in AWS networking (VPC, Route 53) and security best practices.
• Proficiency in key scripting languages (Python, Bash, PowerShell) for automation.
• Proven ability to perform effectively under pressure, managing high-volume tasks and meeting tight deadlines
• Minimum of 3 years of prior SRE or DevOps experience.
• Expert knowledge of fundamental infrastructure concepts (Networking, Containerisation, Virtualisation, DNS)
• Working familiarity with key CI/CD and Infrastructure-as-Code tools (e.g., Terraform, Ansible, Jenkins)
• Excellent verbal and written communication skills

Benefits

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team