Hybrid Site Reliability Engineer

at FIS

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Linux, Python
• Location requirements: Hybrid, Jacksonville, United States

About the role

• Site Reliability Engineer ensuring reliability and scalability of fintech applications. Developing automation solutions to optimize performance and support critical systems in a hybrid role.

Responsibilities

• Ensure the reliability and scalability of software applications.
• Develop and manage automation scripts and tools to improve system performance and efficiency.
• Monitor application performance and troubleshoot issues to ensure high availability and reliability.
• Collaborate with development teams to ensure best practices for deployment and operations.
• Conduct root cause analysis of incidents and implement corrective actions.
• Participate in on-call rotations to provide 24/7 support for critical systems.
• Identify and automate repetitive tasks to reduce manual toil and errors.
• Contribute to and maintain design and process documentation.
• Build and configure observability and Application Performance Management (APM) tools.
• Understand, champion, and enforce security and compliance policies and procedures adhering to frameworks like PCI, NIST, CIS, etc.
• Continually seek opportunities to improve SLA/Uptime and minimize customer impacts.

Requirements

• Proven experience as an Application Support Engineer or similar role, with leadership experience.
• Strong knowledge of automation tools and scripting languages.
• Ability to code automation using a structured programming language like Python.
• Proficiency in Linux.
• Broad knowledge of the architecture of enterprise-level information technology building blocks (e.g., Networking, Databases, Messaging, RBAC, etc.).
• Understanding of internet technologies and microservice-based architecture (e.g., Web servers, encryption, XML, HTTP, Web Services, APIs).
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Focus on scalability, high availability, performance, resiliency, and reliability of software applications.
• Bachelor's degree in Computer Science, Engineering, or a related field or relevant experience.

Benefits

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits