Site Reliability Engineer ensuring reliability and scalability of TEG's global live entertainment platforms. Collaborating with teams to enhance system reliability and prevent outages across ticketing platforms.
Responsibilities
Proactively guard the health, availability, and performance of TEG's critical global production systems.
Engineer and automate robust monitoring and auto-healing solutions to proactively prevent outages and meet service level objectives (SLOs).
Drive Infrastructure-as-Code (IaC) principles for provisioning and deploying our highly available, scalable platforms.
Lead critical incident response efforts, ensuring rapid resolution and restoration of platform stability
Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholders.
Transform incidents into progress by conducting deep post-mortems and driving the implementation of strategic preventative measures across various teams.
Build and maintain high-performing, fault-tolerant distributed systems emphasizing resiliency and efficiency.
Elevate operational maturity by continuously improving processes, tooling, and efficiency across the department.
Champion operational excellence and shared responsibility, collaborating with development and other teams to improve processes and tools.
Innovate system design by evaluating and integrating new technologies to enhance reliability, scalability, and security.
Mentor and coach colleagues, elevating the overall reliability engineering capability and maturity of the Technology department
Requirements
Mastery of highly available, fault-tolerant AWS system design and management.
Strong foundation in AWS networking (VPC, Route 53) and security best practices.
Proficiency in key scripting languages (Python, Bash, PowerShell) for automation.
Proven ability to perform effectively under pressure, managing high-volume tasks and meeting tight deadlines
Minimum of 3 years of prior SRE or DevOps experience.
Expert knowledge of fundamental infrastructure concepts (Networking, Containerisation, Virtualisation, DNS)
Working familiarity with key CI/CD and Infrastructure-as-Code tools (e.g., Terraform, Ansible, Jenkins)
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