Service Designer at Kyndryl collaborating with teams to create high-value co-creation sessions. Leading multi-disciplined projects and delivering innovative design solutions that transform customer experiences.
Responsibilities
Collaborate closely with Experience Strategists and Service Design peers to create high-value co-creation sessions for our customers and partners
Guide a multi-disciplined team through projects, providing insights and leadership to deliver innovative solutions, including prototypes and visual design artifacts
Work with Kyndryl business and account leaders, technical strategists, customers, and alliance partners to define problems, envision solutions and service blueprints, and bring these solutions to fruition
Requirements
4+ years in human-centered design, emphasizing design strategy, service design with a focus on UX/UI, and co-creation
Solid understanding of Design Thinking, UX Research and Human-Centered Design methods
Confident in (co-)facilitation of design processes and customer workshops in projects
Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges’
Support multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions
Excellent collaboration and communication skills with customers and internal stakeholders
Strong presentation skills in pre-sales environment
Fluent in both German and English, verbally and written.
Bachelor's degree in related or other field
Portfolio demonstrating craft, strategic thinking, leadership, customer engagement, and inventive solutions in a variety of contexts
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