Hybrid Service Designer

Posted 2 weeks ago

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About the role

  • Collaborate closely with Experience Strategists and Service Design peers to create high-value co-creation sessions for our customers and partners
  • Guide a multi-disciplined team through projects, providing insights and leadership to deliver innovative solutions, including prototypes and visual design artifacts
  • Work with Kyndryl business and account leaders, technical strategists, customers, and alliance partners to define problems, envision solutions and service blueprints, and bring these solutions to fruition

Requirements

  • 4+ years in human-centered design, emphasizing design strategy, service design with a focus on UX/UI, and co-creation
  • Solid understanding of Design Thinking, UX Research and Human-Centered Design methods
  • Confident in (co-)facilitation of design processes and customer workshops in projects
  • Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges’
  • Support multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions
  • Excellent collaboration and communication skills with customers and internal stakeholders
  • Strong presentation skills in pre-sales environment
  • Fluent in both German and English, verbally and written.
  • Bachelor's degree in related or other field
  • Portfolio demonstrating craft, strategic thinking, leadership, customer engagement, and inventive solutions in a variety of contexts

Benefits

  • A great place to kickstart your career
  • Access to incredible learning opportunities
  • Collaborate with global teams
  • Mentorship opportunities
  • Involvement in volunteer community activities
  • Dynamic, start up atmosphere

Job title

Service Designer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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