Junior Kundenberater im Innendienst bei BüchnerBarella, der führenden Unternehmensgruppe für technische Gewerbe - und Industrieversicherungen in Deutschland. Betreuung und Entwicklung von Versicherungslösungen in einem motivierten Team.
About the role
- Data NOC Tier 1 Specialist managing technical customer service issues in telecommunications. Collaborating with teams to resolve data repair and network performance challenges.
Responsibilities
- Gather and verify all required customer and circuit details for ticket creation
- Open, categorize, and assign trouble tickets to the correct department or carrier/vendor
- Troubleshoot data service issues and ensure resolution in line with SLA standards
- Coordinate and follow up with carriers and internal teams for timely updates and resolutions
- Maintain consistent communication with customers regarding ticket status and progress
- Escalate issues as needed until service is fully restored and tickets are closed
- Document all ticket activities and time stamps accurately in the service system
- Provide post-resolution reports and communicate outage details to customers
- Prepare reports, documentation, and maintenance notifications as required
- Ensure customer satisfaction and service acceptance through follow-up and quality delivery
- Take ownership of service-related decisions and independently manage assigned tasks
- Perform additional duties and business projects as assigned by the manager
Requirements
- 2–3 years of experience in a Network Operations Center or telecom service management role.
- Bachelor’s degree preferred in Electronics & Communications, Computer Engineering, or a related field
- Knowledge of enterprise data services (Broadband, DIA, MPLS, Private Line, Colocation) and voice network systems (POTS, PRI, VoIP, Long Distance, E-fax).
- Proficient in MS Office applications (Excel, Word, PowerPoint, PDF).
- Excellent English communication skills (verbal and written); proficient in creating process flows and documentation.
- Strong analytical and problem-solving abilities with a focus on quality, efficiency, and results.
- Detail-oriented and proactive in identifying and resolving issues.
Benefits
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
BU
Kundenberater für Kfz - Versicherung im Innendienst bei BüchnerBarella. Sie finden passende Versicherungslösungen für Kunden aus der Industrie und Gewerbe.
BU
Kundenberater für Kfz - Versicherungen in Hybridanstellung bei BüchnerBarella. Verantwortung für individuelle Versicherungslösungen und Kundenbetreuung in verschiedenen Branchen.
Kundenberater im Innendienst bei BüchnerBarella, einem technischen Versicherungsunternehmen. Ermitteln von Versicherungsbedarf und Verhandlungen mit Dienstleistern zur Kundenzufriedenheit.
BU
Insurance consultant managing vehicle insurance needs for industrial and commercial clients at BüchnerBarella. Collaborating with teams to provide tailored insurance solutions and excellent customer service.
Kundenberater serving business clients' insurance needs, negotiating with providers and ensuring satisfaction. Working at BüchnerBarella in Baden - Baden with comprehensive insurance solutions.
Summer Intern in PwC's Audit team, delivering audits for stakeholders. Learning from leaders and gaining technical and interpersonal skills across multiple New Zealand locations.
Join PwC as a Summer Intern or Graduate in IT/Data to drive transformative change with cutting - edge technology and data solutions. Work with clients to support their technology landscape and develop your skills in a diverse environment.
Sr. Internal Wholesaler role at Equitable focused on increasing life insurance sales through proactive outreach and client relationship management.
Insurance Specialist providing client consulting focusing on financing, insurance, and loans in Germany. Joining the Dr. Klein family of experts dedicated to successful client relationships.