Gather and verify all required customer and circuit details for ticket creation
Open, categorize, and assign trouble tickets to the correct department or carrier/vendor
Troubleshoot data service issues and ensure resolution in line with SLA standards
Coordinate and follow up with carriers and internal teams for timely updates and resolutions
Maintain consistent communication with customers regarding ticket status and progress
Escalate issues as needed until service is fully restored and tickets are closed
Document all ticket activities and time stamps accurately in the service system
Provide post-resolution reports and communicate outage details to customers
Prepare reports, documentation, and maintenance notifications as required
Ensure customer satisfaction and service acceptance through follow-up and quality delivery
Take ownership of service-related decisions and independently manage assigned tasks
Perform additional duties and business projects as assigned by the manager
Requirements
2–3 years of experience in a Network Operations Center or telecom service management role.
Bachelor’s degree preferred in Electronics & Communications, Computer Engineering, or a related field
Knowledge of enterprise data services (Broadband, DIA, MPLS, Private Line, Colocation) and voice network systems (POTS, PRI, VoIP, Long Distance, E-fax).
Proficient in MS Office applications (Excel, Word, PowerPoint, PDF).
Excellent English communication skills (verbal and written); proficient in creating process flows and documentation.
Strong analytical and problem-solving abilities with a focus on quality, efficiency, and results.
Detail-oriented and proactive in identifying and resolving issues.
Insurance Specialist providing client advisory services with a focus on insurance and financing solutions. Joining a network of over 650 consultants while promoting a strong company culture in Germany.
Client Consultant specializing in Business Travel and Expatriate Insurance, providing solutions for major clients. Collaborating in a dynamic environment and optimizing service delivery.
Intern assisting with risk reporting at Volkswagen Financial Services. Collaborating on projects and automating credit risk reports within a hybrid work environment.
Agent in Training at Farmers Insurance responsible for driving new business and consulting clients. Requires sales experience to succeed in a high - performing agency.
Associate Consultant supporting various phases of SAP Reinsurance solution implementations for Insurance clients. Collaborating with project teams to deliver innovative solutions and meet client needs.
Senior Insurance Rate & Form Analyst reviewing property and casualty rate and form filings. Ensuring compliance while managing deadlines and collaborating with teams at the Vermont Department of Financial Regulation.
Insurance Analyst role at Stefanini analyzing performance indicators and ensuring data accuracy. Collaborating with IT for operational efficiency in the insurance sector.
Credit Risk Analyst responsible for credit risk reporting and data governance in financial institutions. Prepare reports, ensure data quality, and support model risk management activities.
Ausbildung als Kaufmann für Versicherung und Finanzanlagen bei Dr. Klein Privatkunden AG in Lübeck. Verantwortung übernehmen und spannende Themen in der Finanzwelt gestalten.