Senior Director of Analytics leading the analytics and BI practice at Corebridge Financial. Overseeing scalable BI output, team management, and providing actionable insights in life insurance and annuities.
About the role
- Data NOC Tier 1 Specialist managing technical customer service issues in telecommunications. Collaborating with teams to resolve data repair and network performance challenges.
Responsibilities
- Gather and verify all required customer and circuit details for ticket creation
- Open, categorize, and assign trouble tickets to the correct department or carrier/vendor
- Troubleshoot data service issues and ensure resolution in line with SLA standards
- Coordinate and follow up with carriers and internal teams for timely updates and resolutions
- Maintain consistent communication with customers regarding ticket status and progress
- Escalate issues as needed until service is fully restored and tickets are closed
- Document all ticket activities and time stamps accurately in the service system
- Provide post-resolution reports and communicate outage details to customers
- Prepare reports, documentation, and maintenance notifications as required
- Ensure customer satisfaction and service acceptance through follow-up and quality delivery
- Take ownership of service-related decisions and independently manage assigned tasks
- Perform additional duties and business projects as assigned by the manager
Requirements
- 2–3 years of experience in a Network Operations Center or telecom service management role.
- Bachelor’s degree preferred in Electronics & Communications, Computer Engineering, or a related field
- Knowledge of enterprise data services (Broadband, DIA, MPLS, Private Line, Colocation) and voice network systems (POTS, PRI, VoIP, Long Distance, E-fax).
- Proficient in MS Office applications (Excel, Word, PowerPoint, PDF).
- Excellent English communication skills (verbal and written); proficient in creating process flows and documentation.
- Strong analytical and problem-solving abilities with a focus on quality, efficiency, and results.
- Detail-oriented and proactive in identifying and resolving issues.
Benefits
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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