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Hybrid Senior Voice Engineer, Microsoft Teams Calling

at MUFG
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Posted 2 weeks ago

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About the role

  • Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution
  • Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments
  • Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery
  • Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed
  • Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
  • Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices
  • Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams
  • Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways
  • Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans
  • Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
  • Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly
  • Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration
  • Willingness to be flexible to work extended hours as needed and deadlines required, and be on a rotational on-call 24x7 schedule

Requirements

  • Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role
  • In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations
  • Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation
  • Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software
  • Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus
  • Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow
  • Must be responsible, initiative-taking, self-starter, engaged and well-organized
  • Excellent communication and people skills are a must have
  • Must be able to multitask, manage multiple projects and pivot with ease as priorities change
  • Ability to thrive and work independently or in a team environment.

Benefits

  • comprehensive health and wellness benefits
  • retirement plans
  • educational assistance and training programs
  • income replacement for qualified employees with disabilities
  • paid maternity and parental bonding leave
  • paid vacation
  • paid sick days
  • paid holidays

Job title

Senior Voice Engineer, Microsoft Teams Calling

Job type

Full Time

Experience level

Senior

Salary

$138,000 - $168,000 per year

Degree requirement

Bachelor's Degree

Tech skills

AzureCloudLinux

Location requirements

HybridTempeUnited States

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