VP, Head of Property overseeing P&L and market strategy for Property insurance in Belgium & Netherlands. Leading underwriting excellence and team development within Sompo's framework.
About the role
- Microsoft Teams Calling Engineer responsible for engineering and support of MUFG Teams Calling Voice environment. Leading performance management insights and ensuring high availability of Telecommunications infrastructure.
Responsibilities
- Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution
- Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments
- Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery
- Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed
- Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
- Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices
- Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams
- Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways
- Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans
- Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
- Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly
- Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration
- Willingness to be flexible to work extended hours as needed and deadlines required, and be on a rotational on-call 24x7 schedule
Requirements
- Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role
- In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations
- Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation
- Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software
- Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus
- Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow
- Must be responsible, initiative-taking, self-starter, engaged and well-organized
- Excellent communication and people skills are a must have
- Must be able to multitask, manage multiple projects and pivot with ease as priorities change
- Ability to thrive and work independently or in a team environment.
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation
- paid sick days
- paid holidays
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