Third - Party Business Continuity Engagement Manager at MUFG responsible for executing risk assessments for Third Party providers and ensuring compliance with due diligence processes. Collaborating with Risk Management teams to monitor Third Party risks and provide expert guidance.
About the role
- Microsoft Teams Calling Engineer responsible for engineering and support of MUFG Teams Calling Voice environment. Leading performance management insights and ensuring high availability of Telecommunications infrastructure.
Responsibilities
- Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution
- Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments
- Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery
- Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed
- Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
- Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices
- Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams
- Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways
- Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans
- Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
- Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly
- Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration
- Willingness to be flexible to work extended hours as needed and deadlines required, and be on a rotational on-call 24x7 schedule
Requirements
- Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role
- In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations
- Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation
- Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software
- Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus
- Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow
- Must be responsible, initiative-taking, self-starter, engaged and well-organized
- Excellent communication and people skills are a must have
- Must be able to multitask, manage multiple projects and pivot with ease as priorities change
- Ability to thrive and work independently or in a team environment.
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation
- paid sick days
- paid holidays
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