Senior Vice - President in the security industry developing sales strategies and managing key client relationships. Leading teams and collaborating with cross - functional leaders in Houston and across Texas.
About the role
- Microsoft Teams Calling Engineer responsible for engineering and support of MUFG Teams Calling Voice environment. Leading performance management insights and ensuring high availability of Telecommunications infrastructure.
Responsibilities
- Serve as a subject matter expert on both Microsoft Teams Calling and Voice Infrastructure IR Prognosis performance management solution
- Ensure the operational readiness of Microsoft Teams Calling environment and assist in upskilling of peer group in both environments
- Manage and troubleshoot Microsoft Teams Phone System ensuring efficient service delivery
- Lead incident management and troubleshooting processes to enhance service reliability and speedy restoration for Microsoft Teams Phone System and related Voice services as needed
- Lead performance management for Telecommunications Infrastructure leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems
- Consult with business partners to understand their needs and provide strategic guidance on Microsoft Teams capabilities and best practices
- Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features in Microsoft Teams
- Responsible for planning and executing Microsoft Teams Calling deployments, including number porting, Teams IP phone and SIP gateways
- Deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans
- Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes
- Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly
- Lead Risk, regulatory matters, and Vulnerability Management for MS Teams Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration
- Willingness to be flexible to work extended hours as needed and deadlines required, and be on a rotational on-call 24x7 schedule
Requirements
- Proven experience in a large financial services company or similar environment, with proven 5-10 years in a senior Voice engineering role
- In-depth, firsthand knowledge of Microsoft Teams Calling deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations
- Firsthand knowledge of IR Prognosis deployment, operations, and troubleshooting, including analytics, reporting, and preventive health through monitoring process implementation
- Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software
- Microsoft Teams Voice Engineer Expert is preferred or Core O365 platform, Microsoft Enterprise Administrator Expert, Microsoft MS700 Teams Administrator, CCNA-Voice, CCNP-Voice, Collaboration, or other Telecommunications certifications are a plus
- Expertise with Visio, familiarity with Azure AD, O365 license management, and O365 Groups, as well as experience with Graph, Power Apps, and Flow
- Must be responsible, initiative-taking, self-starter, engaged and well-organized
- Excellent communication and people skills are a must have
- Must be able to multitask, manage multiple projects and pivot with ease as priorities change
- Ability to thrive and work independently or in a team environment.
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation
- paid sick days
- paid holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Leader in Claims organization at Hiscox overseeing General Liability claims team. Requires extensive experience in claims handling and exceptional management skills.
Vice President of Implementation overseeing deployment of OneRail’s delivery orchestration platform for enterprise customers. Leading team and ensuring technical excellence in implementations.
Pflegefachkraft providing 1:1 intensive care for medically demanding clients in Cottbus. Focus on supporting social participation and ensuring care quality in collaboration with the help of the team.
Global Internal Audit Methodology Vice President at MUFG developing methodologies, tools, and templates while leading strategic initiatives to align with audit standards. Requires extensive experience in internal and external audit within financial services.
EMEA Change Management Lead responsible for overseeing changes in service scope for Alpha platform implementation. Engage with clients and manage internal stakeholders for successful delivery.
Team leader in outpatient intensive care fostering quality in nursing by guiding staff and managing caregiving responsibilities. Engaging actively in patient care while maintaining operational overviews in health services.
Fachbereichsleiter ensuring high quality patient care in Leipzig. Leading a team, ensuring compliance with standards, and staying close to practical nursing tasks.
Examined nurse providing intensive 1:1 home care for patients in Kleinröhrsdorf. Daily tasks include personal care and documentation support in a 24 - hour shift system.
Pflegefachkraft für individuelle 1:1 Betreuung in der Intensivpflege in Neustadt. Arbeiten ohne Zeitdruck im Pflegedienst Nicole Tobias GmbH mit hoher Lebensqualität.