Senior Vice President leading member-facing divisions at Greylock Federal Credit Union. Managing branches, contact center, and community development teams in a hybrid work environment.
Responsibilities
Lead one of Greylock’s most member-facing divisions
Shape the experiences of our branch, call center, and community business development teams
Guide the strategic direction and performance of Greylock’s branches, contact center, ATM/ITM platforms, and member-facing technologies
Set the vision for deposit growth, member retention, and service excellence
Work closely with peers in Finance, Lending, Marketing, and Risk to ensure integrated strategies across the organization
Sustain and expand relationships through a strong business development mindset
Represent Greylock at community events, civic engagements, and industry forums
Requirements
At least ten years of experience in deposit, loan, and retail financial services
Demonstrated success leading a complex branch network and retail strategy
Bachelor’s degree or equivalent industry and leadership experience
Ongoing executive development preferred
Proven expertise in deposit strategy, business development, and community engagement
Strong financial acumen and ability to work collaboratively across executive functions
Experience in credit unions is highly valued
Consumer lending expertise is a welcome bonus
Ability to connect with employees, members, and community partners
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