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GU
Hybrid Senior Vice President, Retail Services
Posted 4 months ago
About the role
- Senior Vice President leading member-facing divisions at Greylock Federal Credit Union. Managing branches, contact center, and community development teams in a hybrid work environment.
Responsibilities
- Lead one of Greylock’s most member-facing divisions
- Shape the experiences of our branch, call center, and community business development teams
- Guide the strategic direction and performance of Greylock’s branches, contact center, ATM/ITM platforms, and member-facing technologies
- Set the vision for deposit growth, member retention, and service excellence
- Work closely with peers in Finance, Lending, Marketing, and Risk to ensure integrated strategies across the organization
- Sustain and expand relationships through a strong business development mindset
- Represent Greylock at community events, civic engagements, and industry forums
Requirements
- At least ten years of experience in deposit, loan, and retail financial services
- Demonstrated success leading a complex branch network and retail strategy
- Bachelor’s degree or equivalent industry and leadership experience
- Ongoing executive development preferred
- Proven expertise in deposit strategy, business development, and community engagement
- Strong financial acumen and ability to work collaboratively across executive functions
- Experience in credit unions is highly valued
- Consumer lending expertise is a welcome bonus
- Ability to connect with employees, members, and community partners
Benefits
- Hybrid work arrangement
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