Principal Presales Systems Engineer at HPE for Vodafone, serving as a technical resource and supporting sales initiatives. Covering advanced networking solutions and customer consulting.
About the role
- Senior Systems Analyst at Raízen responsible for troubleshooting system integrations and managing vendors. Drive technical solutions and ensure compliance with internal processes.
Responsibilities
- Perform troubleshooting across all involved integrations
- Manage vendors to ensure delivery of KPIs and high-quality service
- Monitor and prioritize support tickets
- Map business pain points related to applications and design actions to mitigate issues
- Bridge the technical team and business stakeholders
- Ensure compliance with internal processes such as handovers, change management, ITIL processes, SOX, problem management, and area KPIs.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Systems Analysis and Development, or a related field
- Negotiation skills, strong relationship-building, organization, and decision-making abilities
- Technical knowledge and systems thinking to analyze system architectures and their integrations
- Availability to work onsite three times per week at the CAR in Piracicaba, SP
- Functional knowledge of SAP SD, billing processes, and SAP BTP is not required but would be a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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