About the role

Senior Staff Engineer at GEICO pioneering AI applications for customer service across communication channels. Leading cross-functional teams to enhance self-service and automation.

Responsibilities

Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat).
Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience.
Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions.
Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring.
Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment.
Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services.

8+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java)
6+ years of experience in open-source frameworks
6+ years of experience with architecture and design
6+ years of experience with AWS, GCP, Azure, or another cloud service
Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++.
Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance.
Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS).
Experience in building products using micro-services oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience with continuous delivery and infrastructure as code
Experience in leveraging PowerShell scripting
Experience in existing Operational Portals such as Azure Portal
Experience with application monitoring tools and performance assessments.
Mentor junior engineers
Ability to excel in a fast-paced, startup-like environment
Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.