Hybrid Senior Solutions Integration Engineer

Posted 3 weeks ago

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About the role

  • Serve as a technical point of contact for all customers throughout their integration journey and beyond, gaining a deep understanding of their technical environments, challenges, and integration requirements.
  • Conduct in-depth technical discussions with customers to analyze their integration needs and translate them into clear, detailed technical specifications, integration plans, and user stories for the engineering team.
  • Collect, analyze, and prioritize customer feedback related to integrations and product functionality, ensuring valuable insights are incorporated into the product backlog.
  • Work closely with the Product Management team to align customer needs with the product roadmap, particularly focusing on integration-related requests.
  • Collaborate directly with the engineering team to brainstorm technical solutions, ensure the feasibility of integration requests, and facilitate smooth implementation.
  • Communicate complex technical concepts and integration processes effectively to customers, sales teams, and internal stakeholders.
  • Assist existing customers with technical integration inquiries, providing direct support for complex issues and escalating appropriately to the engineering team when necessary.
  • Proactively seek to understand the competitive landscape in relation to integrations and product features, providing insights based on customer interactions and market awareness.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Experience working with SDK integrations for browser solutions and/or mobile applications (Android/iOS), demonstrating a strong understanding of integration principles.
  • Proven experience in a technical role (e.g., Software Engineer, Solutions Architect, Technical Consultant, Customer Success Engineer, Customer Engineer, Integration Engineer) with substantial direct customer interaction and a focus on technical problem-solving.
  • Experience in a customer-facing technical role with responsibilities for understanding customer needs and translating them into technical requirements.
  • Strong understanding of software development lifecycles, API integrations, and technical architecture principles.
  • Excellent technical communication and presentation skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences.
  • Demonstrated experience working closely and collaboratively with engineering teams to deliver technical products or features, particularly focusing on integration aspects.
  • Proven ability to influence technical discussions and contribute to technical decision-making within a product development context.
  • Familiarity with agile development methodologies and backlog management.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer integration challenges.

Benefits

  • Performance-based bonus
  • Equity plans
  • Paid vacation and sick days
  • Extended health benefits
  • Generous Learning & Development Allowance
  • Sports and Physical Wellness budget (30% of L&D Allowance)
  • Charitable and DEI initiatives
  • Team-building events

Job title

Senior Solutions Integration Engineer

Job type

Experience level

Senior

Salary

CA$120,000 - CA$165,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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