SA
SalesforceLead Solution Engineer
Senior Solution Engineer providing technical expertise in data and analytics for EMEA growth, engaging customers and collaborating with account teams to drive business success.
About the role
- Responsible for owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
- Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
- Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
- Investigate complex issues, diagnose product bugs, and resolve requests
- Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
- Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
- Contribute to the development of best practices, team processes, and peer training
- Be a leader by example within the team
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline.
- 5+ years of experience in ad technology, operations, support, or incident management.
- Strong understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types.
- Comprehensive grasp of online video and display advertising and monetization, including advanced strategies and emerging trends.
- Deep understanding of IAB specs OpenRTB, VAST/VPAID/VMAP, and other relevant industry standards.
- Extensive working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar systems, including complex troubleshooting and optimization.
- Proven experience managing and optimizing a support ticket queue in JIRA, Zendesk, or similar systems, with a focus on process improvement and team efficiency.
- Fluency in SQL with advanced query capabilities.
- Extensive experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive, including performance tuning and data architecture.
- Expert working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty, or similar platforms), including alert configuration, dashboard creation, and incident response automation.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits.
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