Hybrid Senior Solutions Engineer

at The Walt Disney Company

• Job title: Senior Solutions Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $129,300 - $173,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, DynamoDB, MySQL, PMP, SQL
• Location requirements: Hybrid, Santa Monica, United States

About the role

• Senior Solutions Engineer managing daily operations for Disney's Ad Platforms. Collaborating with cross-functional teams to ensure product success and operational excellence.

Responsibilities

• Responsible for owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
• Investigate complex issues, diagnose product bugs, and resolve requests
• Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
• Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
• Contribute to the development of best practices, team processes, and peer training
• Be a leader by example within the team

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline.
• 5+ years of experience in ad technology, operations, support, or incident management.
• Strong understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types.
• Comprehensive grasp of online video and display advertising and monetization, including advanced strategies and emerging trends.
• Deep understanding of IAB specs OpenRTB, VAST/VPAID/VMAP, and other relevant industry standards.
• Extensive working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar systems, including complex troubleshooting and optimization.
• Proven experience managing and optimizing a support ticket queue in JIRA, Zendesk, or similar systems, with a focus on process improvement and team efficiency.
• Fluency in SQL with advanced query capabilities.
• Extensive experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive, including performance tuning and data architecture.
• Expert working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty, or similar platforms), including alert configuration, dashboard creation, and incident response automation.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits.