About the role

  • Lead and evolve the scheduling operations function across global teams
  • Architect and optimize job scheduling frameworks using Tidal, Tivoli, or Control-M
  • Drive incident and problem management processes focusing on root cause resolution
  • Partner with engineering and business stakeholders to align scheduling strategies with business goals
  • Develop and maintain service catalogs, automation standards, and operational playbooks
  • Lead and mentor a global team, fostering continuous improvement and SLA adherence
  • Identify cost-effective automation opportunities and lead implementation initiatives
  • Represent the scheduling function in leadership forums and strategic planning sessions
  • Oversee team performance, promote knowledge sharing and first-time fix culture across support tiers
  • Escalate and manage high-impact customer issues with professionalism and urgency
  • Collaborate with Automation SME Lead and senior leadership on team development

Requirements

  • 13+ years of experience, including leadership in managing enterprise-scale workload automation
  • Professional degree in IT or equivalent experience
  • Advanced scripting capabilities (PowerShell, Python, UNIX shell)
  • Deep expertise in job scheduling tools (Tidal, Tivoli, Control-M) and distributed systems
  • Proven leadership in matrixed, multi-vendor environments
  • Strong communication, stakeholder management, and escalation handling skills
  • Experience with cloud-native scheduling and hybrid environments (AWS/Azure) preferred
  • Experience in incident and problem management with focus on root cause resolution
  • Experience developing and maintaining service catalogs, automation standards, and operational playbooks
  • Experience leading and mentoring global teams and ensuring SLA adherence
  • Ability to identify and lead cost-effective automation initiatives
  • Willingness/ability to work India shift timings (4:45p-1:15a)

Benefits

  • Inclusive, collaborative culture that rewards contributions
  • Opportunities to make your mark at the office and a difference in your community
  • Equal opportunity employer (considers all qualified applicants regardless of protected characteristics)

Job title

Senior Scheduling Operations Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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