Project Coordinator supporting project managers at Orchid Insurance, capturing notes, tracking deliverables, and facilitating communication for successful execution across teams in Tampa or Vero Beach, FL.
About the role
- Project Manager driving international project planning and stakeholder management for a leading CX transformation solutions provider. Join a dynamic team shaping customer experiences.
Responsibilities
- Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
- Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
- Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
- Production of appropriate documentation.
- Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.
Requirements
- Experience of working within the customer services industry
- Proven project management experience within a consultancy, systems integrator or customer service transformation environment
- Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
- Experience of collaboration tools for the joint delivery of projects
- Experience of workshop facilitation including internal and external resources
- Experience of virtual project team management (e.g. matrix management across technical teams)
- Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
- Ability to act under own initiative to ensure projects stay on-track
- Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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