Responsible for management of project planning on an international level, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.
Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.
Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.
Production of appropriate documentation.
Manage escalations within the customer’s organisation, should customer resources not meet agreed pre-requisites and deliverables.
Requirements
Experience of working within the customer services industry
Proven project management experience within a consultancy, systems integrator or customer service transformation environment
Proven experience working with Agile project management methodologies (Scrum) and tools (Jira)
Experience of collaboration tools for the joint delivery of projects
Experience of workshop facilitation including internal and external resources
Experience of virtual project team management (e.g. matrix management across technical teams)
Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
Ability to act under own initiative to ensure projects stay on-track
Ability to manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”
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