GTM Enablement Learning Program Manager empowering GTM employees and partners at Five9. Focus on driving sales, engagement, and retention strategies to enhance Five9 capabilities.
About the role
- Senior Program Manager managing TELUS partnership as analytical expert in telecom. Driving commercial excellence and overseeing contract execution and governance for successful collaboration.
Responsibilities
- Monitor and analyze billing triggers, contract milestones, and performance metrics tied to the anchor agreement
- Validate data, assumptions, escalations, and contractual obligations to ensure accuracy and compliance
- Build and maintain dashboards and analytical tools that answer leadership’s most important questions
- Identify trends, risks, and opportunities that improve partnership performance
- Coordinate cross-functional activities across Terrion and TELUS teams to meet contractual commitments on time
- Design and improve processes for contract execution, reporting, and operational delivery (many don't exist yet; you'll build them)
- Track KPIs, SLA performance, and milestone completion, escalating issues before they become problems
- Maintain accurate, auditable records of billing triggers, approvals, and milestone completions
- Prepare executive-ready materials for monthly Joint Management Committees between Terrion and TELUS leadership
- Translate complex partnership data into actionable insights that inform strategic decisions
- Support governance forums and executive reporting by preparing executive-ready reporting, insights, and briefing materials for governance forums and strategic reviews
Requirements
- Bachelor’s degree in Business, Engineering, Economics or a related field required
- 8+ years of experience in program management ideally within telecom, infrastructure or related sectors
- Advanced data analysis skills, experience building dashboards and trackers
- Proven ability to thrive in ambiguous environments, manage multiple priorities, meet tight deadlines and pivot quickly between different functions and challenges in a fast-paced, evolving organization
- Strong problem-solving skills to clear roadblocks and resolve issues, especially in pressured situations
- Proven ability to handle complex interdependencies and competing priorities while keeping teams focused and on track
- Strong communication skills, with proven ability to translate technical information for various stakeholder audiences
- Comfortable engaging with commercial, operational, and technical teams
- Advanced proficiency in Google Suite, preference for Google work environments
- Great-to-haves: PMP, PgMP or Agile certifications; Change management certification (CCMP, etc.); Experience with SAP and/or Sitetracker; Experience with wireless network deployments and technologies
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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