Consumer Product Strategic Analyst III analyzing data to minimize financial exposure in fraud and claims. Collaborating with product management and technology teams to enhance data platforms and insights.
About the role
- Payment Resiliency Product Manager ensuring reliability and performance of payment systems for Disney Streaming. Leading operational excellence and incident management for global payment performance across markets.
Responsibilities
- Monitor and analyze global payment performance across processors (e.g., Adyen, WorldPay, Fiserv) and alternative payment methods (e.g., PayPal, Apple Pay, PIX, etc.)
- Collaborate with product and engineering teams to define and implement observability tools, dashboards, and alerting mechanisms.
- Lead the triage and resolution of payment incidents, coordinating with engineering, product, and external partners to ensure rapid mitigation and root cause analysis.
- Continuously improve the Payments Product team's operational excellence metrics, specifically focusing on reducing the mean time to detect and resolve payments incidents and issues.
- Serve as the operational authority on payment flows, authorization logic, 3DS2, retries, and fallback strategies.
- Maintain strong relationships with PSPs and APM providers, ensuring SLAs are met and issues are escalated appropriately.
- Contribute to documentation, runbooks, and playbooks for operational processes and incident response.
Requirements
- 5+ years of experience in payment operations or payment systems, ideally in a high-volume, global B2C environment.
- Subscription experience is a plus.
- Deep understanding of global payment processing, including card networks, APMs, and regulatory frameworks (e.g., PSD2).
- Hands-on experience with payment service providers such as Adyen, WorldPay, Fiserv, and APMs such as PayPal, Apple Pay / Google Pay, and PIX.
- Strong analytical and troubleshooting skills; familiarity with tools like Datadog, Looker, or SQL-based dashboards.
- SQL proficiency preferred.
- Excellent communication skills and the ability to work cross-functionally in a fast-paced environment.
- Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams
- Bachelor’s degree
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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