Senior Platform Product Manager defining platform solutions for AI deployments in enterprise settings. Leading product development and working closely with engineering teams.
About the role
- Payment Resiliency Product Manager ensuring reliability and performance of payment systems for Disney Streaming. Leading operational excellence and incident management for global payment performance across markets.
Responsibilities
- Monitor and analyze global payment performance across processors (e.g., Adyen, WorldPay, Fiserv) and alternative payment methods (e.g., PayPal, Apple Pay, PIX, etc.)
- Collaborate with product and engineering teams to define and implement observability tools, dashboards, and alerting mechanisms.
- Lead the triage and resolution of payment incidents, coordinating with engineering, product, and external partners to ensure rapid mitigation and root cause analysis.
- Continuously improve the Payments Product team's operational excellence metrics, specifically focusing on reducing the mean time to detect and resolve payments incidents and issues.
- Serve as the operational authority on payment flows, authorization logic, 3DS2, retries, and fallback strategies.
- Maintain strong relationships with PSPs and APM providers, ensuring SLAs are met and issues are escalated appropriately.
- Contribute to documentation, runbooks, and playbooks for operational processes and incident response.
Requirements
- 5+ years of experience in payment operations or payment systems, ideally in a high-volume, global B2C environment.
- Subscription experience is a plus.
- Deep understanding of global payment processing, including card networks, APMs, and regulatory frameworks (e.g., PSD2).
- Hands-on experience with payment service providers such as Adyen, WorldPay, Fiserv, and APMs such as PayPal, Apple Pay / Google Pay, and PIX.
- Strong analytical and troubleshooting skills; familiarity with tools like Datadog, Looker, or SQL-based dashboards.
- SQL proficiency preferred.
- Excellent communication skills and the ability to work cross-functionally in a fast-paced environment.
- Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams
- Bachelor’s degree
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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