CRO Manager responsible for enhancing customer journeys and conversion rates at proSenio GmbH. Focusing on data - driven improvements and collaboration across teams in a hybrid environment.
About the role
- Product Designer Senior at Verity, driving digital transformation through design. Collaborate with teams to enhance customer experience and innovation strategies.
Responsibilities
- Mapear jornadas e pontos de contato, propondo melhorias de experiência do cliente;
- Apoiar na definição e priorização de iniciativas estratégicas ligadas à inovação e omnichannel;
- Conduzir pesquisas com clientes e stakeholders internos, traduzindo insights em soluções de valor;
- Co-criar estratégias de go-to-market junto ao time de marketing;
- Atuar de forma transversal, colaborando com tecnologia (front e arquitetura), negócio ;
- Prototipar soluções, validar hipóteses e apoiar pilotos com foco em IA e canais digitais.
Requirements
- Experiência como CX Designer, Service Designer, Product Designer ou função similar;
- Capacidade de transitar entre visão estratégica e execução prática;
- Conhecimentos em mapeamento de jornadas, design de serviços e discovery ágil;
- Noções de omnichannel e tecnologias de atendimento;
- Boa comunicação e habilidade para articular soluções com diferentes stakeholders.
- **Diferenciais**
- Vivência com projetos de inteligência artificial aplicada à experiência do cliente;
- Certificações ou cursos em Design Thinking, Service Design, Lean Inception;
- Conhecimento em frameworks de produto e métricas de valor (OKRs, NPS, etc.);
- Experiência em go-to-market ou em projetos integrados com marketing.
Benefits
- Vale refeição
- Vale alimentação
- Auxílio home office
- Assistência médica
- Assistência odontológica
- Seguro de vida
- Parcerias de descontos
- Convênios em estabelecimentos e instituições de ensino
- Treinamentos de agilidade recorrentes
- Licenças Alura
- Intervalor Verity
- #VerityComVocê
- Viva Engage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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