Product Designer Senior at Verity, driving digital transformation through design. Collaborate with teams to enhance customer experience and innovation strategies.
Responsibilities
Mapear jornadas e pontos de contato, propondo melhorias de experiência do cliente;
Apoiar na definição e priorização de iniciativas estratégicas ligadas à inovação e omnichannel;
Conduzir pesquisas com clientes e stakeholders internos, traduzindo insights em soluções de valor;
Co-criar estratégias de go-to-market junto ao time de marketing;
Atuar de forma transversal, colaborando com tecnologia (front e arquitetura), negócio ;
Prototipar soluções, validar hipóteses e apoiar pilotos com foco em IA e canais digitais.
Requirements
Experiência como CX Designer, Service Designer, Product Designer ou função similar;
Capacidade de transitar entre visão estratégica e execução prática;
Conhecimentos em mapeamento de jornadas, design de serviços e discovery ágil;
Noções de omnichannel e tecnologias de atendimento;
Boa comunicação e habilidade para articular soluções com diferentes stakeholders.
**Diferenciais**
Vivência com projetos de inteligência artificial aplicada à experiência do cliente;
Certificações ou cursos em Design Thinking, Service Design, Lean Inception;
Conhecimento em frameworks de produto e métricas de valor (OKRs, NPS, etc.);
Experiência em go-to-market ou em projetos integrados com marketing.
Benefits
Vale refeição
Vale alimentação
Auxílio home office
Assistência médica
Assistência odontológica
Seguro de vida
Parcerias de descontos
Convênios em estabelecimentos e instituições de ensino
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