Express Services Sales Manager leading APEX sales organization across the U.S. and Canada. Responsible for profitable growth, customer retention, and safe commercial execution.
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Hybrid Senior Pre-Sales Solution Consultant, Global System Integrators
Posted 3 months ago
About the role
- Solution Engineer supporting Global System Integrators and Managed Service Providers for digital workplace and remote connectivity solutions. Collaborating with partners to enhance service delivery and technical engagements.
Responsibilities
- Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities
- Lead service definition and solutioning workshops aligned to partner delivery frameworks
- Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments
- Support rapid prototyping and MVP build to validate solutions ahead of full rollout
- Own technical onboarding for new MSP partners entering the Global MSP Program
- Build and deliver hands-on training, architecture guides, playbooks, and reference designs
- Guide partners through operational readiness milestones—from technical validation to in-market readiness
- Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value
- Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
- Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
- Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap
- Partner closely with the Account Director to support technical validation during pre-sales cycles
- Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
- Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling
Requirements
- 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
- Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
- Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
- Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
- Comfortable working across highly matrixed global teams, both internally and with partners
- Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
- Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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