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About the role
- Senior Manager leading software engineering teams to enhance ServiceNow capabilities for T-Mobile. Driving adoption and process automation with strategic partnerships across the organization.
Responsibilities
- Lead the build out, development, and management of multiple teams of developers
- Establish and help in building & maintaining systems, platforms and tools
- Focus on enabling and optimizing T-Mobile’s ServiceNow capabilities, including AIOps, HRSD, SAM, HAM, and FSM
- Develop strategies to increase adoption, driving process automation, and maturing these modules
- Deliver world class ServiceNow platform solutions to T-Mobile business customers
- Build short and long term technical strategy in partnership with multiple broad organizational partners
- Collaborate closely with IT partner teams on multiple projects
- Manage and develop a high-performing team through mentoring and career development plans
- Conduct performance evaluations, provide timely feedback, and invest in training
- Foster a collaborative, transparent, and innovative team culture
- Define and implement enablement strategies for ServiceNow modules
- Drive continuous improvement across roles, processes, tooling, security, and compliance
- Maintain relationships with multiple vendors, advocating for product features and future releases
Requirements
- Bachelor’s Degree in Computer Science or related field (Required)
- 7–10 years developing large-scale business systems applications (Required)
- 2–4 years management experience with development teams and large projects (Required)
- 10+ years overall IT experience (Required)
- Experience with ServiceNow platform modules (AIOps, HRSD, SAM, HAM, FSM) preferred
- Microsoft Office (Required)
- Microsoft SharePoint (Required)
- Visual Studio development environment proficiency preferred (Required)
- Software Development Life Cycle (SDLC) knowledge (Required)
- Outstanding communication and partner leadership skills
- Ability to align strategy, execution, and ROI reporting to business outcomes
- Dedication to fostering career growth and enabling multi-functional collaboration
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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