Hybrid Senior Manager, Head of Operations – Client Relationships, Financial Advisor Services

Posted 2 weeks ago

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About the role

  • Lead the development of a best-in-class operational client experience strategy
  • Execute strategy with a large team of Relationship Managers
  • Work side by side with sales leader peers to understand critical distribution objectives
  • Build strong relationships with client leadership teams
  • Manage periodic, urgent client requests, and client contingency issues

Requirements

  • 10+ years of leadership experience in financial services client facing roles, relationship management and operations
  • Proven success in developing and motivating crew to serve clients with excellence
  • Executive presence and influence skills both with clients and internal leadership teams
  • Strong understanding of operational nuances across transfer agencies, ETF brokerage and alternative investment platforms
  • Ability to address ambiguous problems, with a track record of partnering across product, investment, legal, technology, and distribution teams to deliver solutions
  • This job requires regulatory licenses and registrations as determined by Vanguard’s compliance team. FINRA 7, 63 and 24 required.

Benefits

  • Competitive salary
  • Hybrid working model with enhanced flexibility
  • Professional development opportunities
  • Collaboration and connection in person for learning

Job title

Senior Manager, Head of Operations – Client Relationships, Financial Advisor Services

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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