Senior Manager directing operational client experience strategies for financial advisor services at Vanguard, leading relationship management teams and engaging critical distribution partners.
Responsibilities
Lead the development of a best-in-class operational client experience strategy
Execute strategy with a large team of Relationship Managers
Work side by side with sales leader peers to understand critical distribution objectives
Build strong relationships with client leadership teams
Manage periodic, urgent client requests, and client contingency issues
Requirements
10+ years of leadership experience in financial services client facing roles, relationship management and operations
Proven success in developing and motivating crew to serve clients with excellence
Executive presence and influence skills both with clients and internal leadership teams
Strong understanding of operational nuances across transfer agencies, ETF brokerage and alternative investment platforms
Ability to address ambiguous problems, with a track record of partnering across product, investment, legal, technology, and distribution teams to deliver solutions
This job requires regulatory licenses and registrations as determined by Vanguard’s compliance team. FINRA 7, 63 and 24 required.
Benefits
Competitive salary
Hybrid working model with enhanced flexibility
Professional development opportunities
Collaboration and connection in person for learning
Job title
Senior Manager, Head of Operations – Client Relationships, Financial Advisor Services
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