Commercial Underwriting Associate serving as the primary point of contact for policy inquiries. Providing superior customer service and assisting with policy changes and billing inquiries.
PC
Hybrid Senior Manager, Commercial Lines Underwriting
Posted 5 months ago
About the role
- Senior Manager leading a team in Commercial Lines underwriting for Preferred Mutual Insurance. Driving growth strategies, managing partnerships, and overseeing underwriting processes.
Responsibilities
- To provide leadership to a team of Commercial Lines underwriting professionals within a designated territory/product line, while partnering across territories/product lines, to attain growth and profitability.
- Develop and execute a multi-year growth strategy for commercial lines; identify and evaluate new market opportunities, including emerging industries, underserved regions, or specialized coverage needs.
- Build, develop and manage strategic partnerships with Agency Partners, fostering meaningful relationships with Company customer base, including policyholders and consumers
- Oversee underwriting guidelines, pricing strategies, and risk appetite to ensure profitable growth.
- Develop service-level standards to ensure agencies receive timely, responsive underwriting decisions.
- Partner cross-functionally with Sales, Actuary, Product Development, Claims and other key business units to design & drive process improvement, anticipate risks, forecast and propose key products, identify trends, discuss referrals, to set product pricing/rate setting
- Partner with IT and Transformation teams to align underwriting requirements with modernization initiatives, ensuring new systems support business needs.
- Work closely with Personal Lines counterpart in the territory to grow across a shared agency plant
- Engage and develop a staff of underwriting professionals; set departmental goals and initiatives and guide, monitor, and facilitate progress towards achievement; complete bi-annual performance reviews
- Manage team workload and capacity; identify, address and manage performance related issues with staff members; complete yearly performance reviews of staff members; identify and develop future leaders for succession planning
- Actively participate in the sourcing of candidates, conduct interview and make hiring decisions for your team; onboard new hires, including training, orientation, and engagement
- Facilitate/Lead Department Meetings
- Manage operational budget & staffing
- Ensure overall compliance with state and industry regulations
- Participate in and drive Company vision, mission and value proposition
- Travel 35% of the time to agents, company events, company headquarter, team events, etc.
Requirements
- High School Diploma or equivalent, required
- Bachelors Degree from an accredited university or college preferred
- Completion of advanced professional development coursework including, but not limited to; CPCU, CIC, ARM, AU or equivalent at Companys discretion
- 7+ years of experience in commercial lines insurance, with at least 3 years in a leadership role.
- Demonstrated experience expanding commercial lines into new markets and specialized coverages
- Excellent oral and written communication, listening, team building, organizational and negotiation skills
- Extensive customer service experience and proven ability to manage conflict
- Track record of training, coaching and motivating individuals, groups and teams, enabling them to achieve established metrics for standards of performance
- Strong time and project management skills that support continued process improvement, as well as the achievement of goals and objectives
- Strong portfolio analysis skills and knowledge of personal lines products, underwriting guidelines and philosophy
- Skilled in the areas of account planning, account selling and product strategies
- Demonstrated ability to analyze and proactively respond to market needs and trends by recommending programs that are mutually beneficial and profitable to the Agent
Benefits
- Financial Short-term disability, long-term disability, and life insurance coverage are provided at no cost
- Optional benefits include enhanced life insurance and critical illness plans
- 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
- A cash-balance pension plan
- Student Loan Repayment Assistance
- A short-term incentive plan for all employees
- Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
- 7 days of paid sick leave
- 10 paid company holidays
- Personalized paid time off after 3 years!
- Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources
- Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!
- Medical, dental, and vision coverage options begin on the first day of employment
- Health Savings Accounts (with a generous employer contribution!)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Dynamic leader overseeing centralized Rating and Quoting operations across multiple product lines for Guardian. Driving strategy, consistency, and enabling high - performing teams to deliver competitive proposals.
Underwriting Enablement Manager supporting underwriting teams at QBE, an international insurer. Focus on service delivery, process improvement, and stakeholder collaboration in a hybrid work environment.
Underwriter for Material Damages and Business Interruption at MAPFRE Global Risks. Collaborating with local and international teams to address big clients' insurance needs in Spain.
Underwriting Assistant supporting end - to - end underwriting processes in a technology team at CFC Insurance. Responsible for administrative support, logging submissions, and stakeholder engagement.
Regional Director overseeing underwriting activities in APAC for Canadian fintech Nuvei. Responsible for risk governance, merchant monitoring, and compliance within the region.
Underwriting Governance Expert at Allianz ensuring compliance with underwriting standards and governance requirements. Focusing on risk management and sustainability integration in decision - making.
Underwriting Assistant providing essential support to underwriters in cyber risk evaluation and management processes. Liaising with internal teams and external stakeholders for effective underwriting operations.
Pre Underwriting Specialist focusing on loan analysis and documentation for approvals. Analyzing borrower eligibility and structuring loan scenarios for CrossCountry Mortgage.
Associate Operations Account Specialist at Travelers managing multi - state accounts and collaborating with various business partners. Delivering quality service and building strong partner relationships.