Hybrid Senior Manager, Analytics & Insights

Posted 2 weeks ago

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About the role

  • Join the Channel Performance, Initiatives & Analytics team in RBC’s DPD
  • Manage Advice Centre performance reporting that informs senior leadership decisions
  • Lead the development and implementation of analytics strategies to improve client experience across COEs
  • Support national initiatives and strategic projects through advanced analytics
  • Collaborate with COE leaders to identify analytics needs and develop targeted solutions
  • Establish consistent performance monitoring routines to align with enterprise goals
  • Provide strategic insights for senior leadership across multiple lines of business
  • Apply advanced analytics techniques like predictive modeling and segmentation
  • Partner with data teams to develop dashboards and reports to track COE performance
  • Establish monitoring processes for data quality and develop strategies to improve accuracy

Requirements

  • Proven experience in analytics, with a focus on performance management and delivering strategic business insights
  • Strong business acumen and analytics skills, with the ability to interpret complex data to support decision-making
  • Excellent communication, presentation, and facilitation skills, paired with advanced proficiency in Microsoft PowerPoint and Excel
  • Demonstrated strength in analytical thinking, critical evaluation, and innovative problem-solving
  • Skilled in trend analysis and forecasting to anticipate business performance and identify opportunities
  • Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively
  • Knowledge in channel operation including the Advice Centre, Digital, and/or Physical Network channels (Nice-to-have)
  • Experience in Advice Centre, Canadian Banking Operations, or Canadian Banking Finance (Nice-to-have)
  • Knowledge of data management principles, data pipelines, and best practices in handling large datasets (Nice-to-have)
  • Experience with Tableau for data visualization and dashboard development (Nice-to-have)
  • Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics, or related quantitative field
  • MBA or CPA is a plus (Nice-to-have)

Benefits

  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

Job title

Senior Manager, Analytics & Insights

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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