Hybrid Senior Line Manager, Clinical Operations

at ICON plc

• Job title: Senior Line Manager, Clinical Operations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Google Cloud Platform
• Location requirements: Hybrid, Reading, United Kingdom

About the role

• Senior Manager overseeing global clinical operations at ICON, leading resource allocation and partner relationships. Managing operational risks and service delivery across projects with a focus on efficiency.

Responsibilities

• Operations leadership
• Primary client point of contact for the partnership
• Leads the implementation of the transition to the new client model, and ongoing change management as the model matures
• Leads operational risk management and mitigation regarding services contracted to ICON
• Maintains accountability and oversight of the delivery of the service
• Serve as the escalation point for all issues arising from day-to-day activities of the CRO employees which cannot be resolved through the CRO Dedicated Line Managers or Lead CRA.
• Supports governance meeting preparation, presentation, minutes, and action items.
• Resource Planning & Allocation: Manage and allocate resources effectively across projects to optimize efficiency and productivity.
• Identify resource gaps and collaborate with leadership to address staffing needs.
• Develop and implement strategies to maximize resource utilization.
• Enable efficient resource forecasting in collaboration with the client'.
• Continuously improve FTE demand forecast accuracy by assessing forecast data against actuals and other availability operational data.
• Manage evolution of forecasting and reports to meet changing customer needs, e.g. scenario modeling.
• Manage staffing logistics for projects, ensuring staffing requests/demands are filled in an efficient, and timely
• Proactively identify risks and facilitate resolution of complex study problems and issues.
• Workforce & Capacity Management: Analyze workload distribution and ensure balanced work assignments.
• Forecast resource requirements based on project demands and client input
• Manage the ICON time codes on which users book hours in the time tracking system, and ensure system compliance
• Ensure Client resource systems are up to date at all times.
• Conduct regular QC of Client resource systems.
• Act as Subject Matter Expert to team regarding client onboarding and training.
• Oversee training compliance of assigned resources (with support of operational leadership)
• Work in conjunction with Line Managers to ensure that assignments are correct and checked against current demand.
• Ensure updates and notifications from the RRF have been completed and are correct.
• Ensure clear communication of assignments to allocate staff and manage transitions in the appropriate timeframe.
• Liaise with client and ICON Global Operational Lead to agree staffing and FTE/$ budget requirements,
• Liaise with client and ICON Global Operational Lead and ICON commercial and legal leads to maintain and amend SOW contractual coverage for agreed resourcing demands
• Maintain change order documentation/process and regular budget true ups and SOW updates
• Act as the Resource Lead point of contact for Astra Zeneca regarding resource requirements, assignments, budget and contractual coverage.
• Schedule and chair regular resource calls with Line Managers as required, providing notes/minutes to support resourcing decisions.
• Data Reliability & Integrity: Ensure resourcing / assignment data reliability and integrity.
• Support data quality improvement initiatives as needed.

Requirements

• 3+ years of relevant professional experience in Development operations, business analytics, performance/resource management, data science, project management.
• Professional experience in clinical development or biopharma R&D preferred.
• Previous biopharmaceutical clinical research experience (clinical research experience obtained working on industry-sponsored or industry-partnered clinical trials, or working on clinical trials at a biotech, pharmaceutical, or CRO company).
• Experience leading the Clinical Operations teams (preferred)
• Experience of resource management in a similar setting (preferred)
• Line Management experience (preferred)
• Understanding of the drug development process.
• Experience interacting with external/internal stakeholders.
• Ability to communicate directly with the client, including developing the material for and leading client meetings.
• Advanced computer skills, including word processing, presentation, and spreadsheet applications.
• Knowledge of Good Clinical Practices (GCP), FDA regulations, and applicable international regulatory requirements.
• Excellent analytical and problem-solving skills, including analysis and presentation of operational status data.
• Strong interpersonal communication and relationship management skills, High attention to detail, organizational skills, and result orientation.
• Ability to work effectively cross-culturally and in a virtual environment.
• Policy, process, and procedural conformance.
• Fluency in English.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.