Serve as the main point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships with existing as well as new customers
Negotiate contracts and close agreements to maximize profit and growth
Develop trusted advisor relationships with customer stakeholders and executive sponsors
Ensure timely and successful delivery of solutions according to customer needs and objectives
Communicate progress of initiatives to internal and external stakeholders
Develop new business with existing clients and identify areas for improvement to meet sales quotas
Forecast and track key account metrics and prepare reports on account status
Collaborate with other sales teams to identify and grow opportunities within your customer set
Manage challenging client requests or issue escalations as needed
Requirements
Proven work experience (3+ years) in account management or a relevant role
Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
Experience with CRM software and Microsoft 365
Excellent listening, negotiation, and presentation skills
Experience delivering client-focused solutions
Ability to manage multiple projects and demands while maintaining attention to detail
Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
Knowledge of business and technology trends and industry best practices, especially within IT
Strong verbal and written communication skills
BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field
Benefits
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
Opportunities for hands-on experience, learning opportunities, and the chance to certify in all four major platforms.
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