Guide a strategic roadmap of initiatives for techno-functional innovation in the industry-defining environment for cloud-computing business operations.
Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.
Collaborate with security, architecture, engineering, quality, support, experience, and program management partners in coordinating delivery of complex, multi-multi objectives.
Represent and lead diverse delivery functions in program/project core team and executive steering committee meetings.
Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, client communications, and project outcomes.
Requirements
Minimum of 8 years of professional experience with product, architecture, career and client leadership
B.A., B.Sc. or equivalent
Deep experience in enterprise products/applications with an emphasis on Service Cloud and enterprise Support business functions
Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
Familiar and comfortable with agile/scrum development methodologies
Communicate with business as well as technical audiences. Able to write clear and concise documentation, excellent written and spoken communication skills
Function independently and as part of a team under aggressive deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive attitude toward all assigned work, and strive for continued improvement.
Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite
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