Hybrid Senior IT Product Manager – Service Cloud

Posted 2 weeks ago

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About the role

  • Guide a strategic roadmap of initiatives for techno-functional innovation in the industry-defining environment for cloud-computing business operations.
  • Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
  • Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.
  • Collaborate with security, architecture, engineering, quality, support, experience, and program management partners in coordinating delivery of complex, multi-multi objectives.
  • Represent and lead diverse delivery functions in program/project core team and executive steering committee meetings.
  • Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, client communications, and project outcomes.

Requirements

  • Minimum of 8 years of professional experience with product, architecture, career and client leadership
  • B.A., B.Sc. or equivalent
  • Deep experience in enterprise products/applications with an emphasis on Service Cloud and enterprise Support business functions
  • Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
  • Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
  • Familiar and comfortable with agile/scrum development methodologies
  • Communicate with business as well as technical audiences. Able to write clear and concise documentation, excellent written and spoken communication skills
  • Function independently and as part of a team under aggressive deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive attitude toward all assigned work, and strive for continued improvement.
  • Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite

Benefits

  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Job title

Senior IT Product Manager – Service Cloud

Job type

Experience level

Senior

Salary

$200,800 - $276,100 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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